Application Support Specialist-Intermediate (Helpdesk experience)

Bevertec; Toronto; On-site; CAD 48,000 - 52,000; Part time

Benefits offered by this job

Onsite role

Bilingual environment

Job summary

Bevertec in Toronto, ON is seeking a contract Help Desk specialist to support end users with IT and website issues. This onsite role requires French bilingual capabilities and strong communication.

The ideal candidate will be experienced with IVR software, digital tools to track inquiries, and will report findings to the technical team. End date: 2027-05-10; start date: 2026-09-01; 5 days onsite.

Qualifications

• Demonstrated prior experience in a help desk role supporting end users in resolving IT or website issues.
• Experience working with IVR software and digital tools to track inquiries.
• Advanced verbal and written communication skills in English and French for bilingual agents.
• Experience providing support for a digital system or website and reporting issues to a technical team.

Responsibilities

• Provide frontline help desk support to end users resolving IT or website issues.
• Utilize IVR software and tracking tools to route and monitor inquiries.
• Communicate findings to nontechnical users and escalate complex issues to the technical team.

Skills

Help desk experience

IVR software

Bilingual English/French

Digital tools to track inquiries

Analytical skills

Reporting to technical team

Tools

IVR systems

Digital ticketing tools

CRM systems

Job description

Location : Toronto, ON/Onsite

Position Type : Contract Role

Start Date: 2026-09-01

End Date: 2027-05-10

5 days Onsite

Mandatory in-person interview.

Ideal Candidate Rate: CAD 35-38/Hr (Depending on the experience)

Note: Looking for French Bilingual Candidate.

Advanced verbal and written communication skills in French)

Must Have:

• Demonstrated prior experience in a help desk role, supporting end users in resolving IT or website related issues
• Demonstrated experience working with Interactive Voice Response (IVR) software and digital tools to track inquiries
• Advanced verbal and written communication skills (in both English and French for Bilingual agents)
• Demonstrated experience with providing support for a digital system or website
• Experience dealing with IT-related issues, and able to report issues to technical team to help find solutions for more complex application issues, and communicate findings to nontechnical users
• Excellent analytical, problem-solving, and decision-making skills

Nice to Have:

• Experience and understanding of the public sector and government’s role in providing services to the public