Bilingual IT Helpdesk Agent - French/English - Remote

Lifemark Health Group; Halifax; On-site; CAD 43,000 - 65,000; Full time

Job summary

Lifemark Health Group is seeking a bilingual Helpdesk Agent Tier 1 to work remotely supporting employees across Canada. You will report to the Senior Helpdesk Manager in a highly collaborative, client‑focused environment.

Responsibilities include daily ticket management, clear user guidance, and escalation of complex issues to the appropriate level of support, with a focus on maintaining high user satisfaction and seamless IT operations across divisions.

Qualifications

• Fluently bilingual in French and English.

Responsibilities

• Daily management of helpdesk tickets and level I support requests.
• Communicate effectively with users, internal teams, and potentially external vendors to coordinate solutions.
• Provide clear and concise instructions to users, ensuring their satisfaction and understanding of solutions
• Identify and elevate complex or unresolved issues to the appropriate level of technical support
• Manage recommendation and obtain approvals for procurement of IT equipment and software
• Diagnose and resolve technical problems related to software applications

Skills

Bilingual French/English

Time management

Verbal & written communication

Patience & professionalism

Teamwork

Self-supervision

Windows OS

MS Office 2016/2019/O365

Remote support tools

Tools

Salesforce

Zendesk

Service NOW

Job description

Lifemark Health Group is seeking a bilingual Helpdesk Agent Tier 1 to work remotely supporting employees across Canada. You will report to the Senior Helpdesk Manager in a highly collaborative, client‑focused environment.

Responsibilities include daily ticket management, clear user guidance, and escalation of complex issues to the appropriate level of support, with a focus on maintaining high user satisfaction and seamless IT operations across divisions.