French Bilingual Global Overnight Service Desk Analyst

Long View Systems; Canada; Hybrid; CAD 40,000 - 53,000; Full time

Benefits offered by this job

Comprehensive benefits package fromDay

3 weeks vacation to start

Recognition programs

Job summary

Long View is seeking a French bilingual Global Service Desk Overnight Analyst to join our Integrated Global Services team across Canada. You will provide Tier I IT and communications support, handling incidents, documenting issues, and coordinating with Tier II when needed.

Fluency in French and English and a customer-first mindset are essential. This overnight role offers exposure to a global client base, a collaborative culture, and opportunities to improve service delivery while delivering

Qualifications

• 1+ years in a technical support role providing Tier I support in a service desk or help desk.
• Fluent in French and English, written and spoken, in a professional environment.
• Proven ability to troubleshoot and resolve technical and procedural issues.
• Ability to adapt to fluctuating customer needs and manage high-stress situations.
• Capability to establish rapport among peers and colleagues.
• Proven ability to provide superior customer service both on and off the phone.
• Willingness to work an overnight shift.

Responsibilities

• Submit fully documented customer issues into a ticket management system.
• Analyze symptoms, determine urgency and provide resolutions where possible.
• Dispatch incidents to Tier II support when first call resolution isn’t possible and manage lifecycle.
• Understand and assist with escalations.
• Look for process improvements and follow up with peers and leads to improve service delivery.

Skills

French-English bilingual

Customer service

Troubleshooting

Stress management

Communication skills

Overnight shift

Education

A+ Certification

ITIL Certification

Job description

Long View is seeking a French bilingual Global Service Desk Overnight Analyst to join our Integrated Global Services team across Canada. You will provide Tier I IT and communications support, handling incidents, documenting issues, and coordinating with Tier II when needed.

Fluency in French and English and a customer-first mindset are essential. This overnight role offers exposure to a global client base, a collaborative culture, and opportunities to improve service delivery while delivering