Adjointe aux Operations - Saint-Laurent

Randstad Canada; Saint-Laurent-de-l'Île-d'Orléans; On-site; CAD 60,000 - 70,000; Full time

Benefits offered by this job

Permanent position

Ville Saint-Laurent

Salary: $60,000 to $70,000 per year

100% in the office

40 hours/week 8 to 5 pm Monday to Fri

Vacation: 3 weeks paid vacation

Health Benefits: After 3 months

Personal Days: 5 days

Job summary

Randstad Canada is seeking a detail-oriented Retail Operations & Administrative Specialist to join our Ville Saint-Laurent office. In this role you will connect client accounts, sales and IT, oversee portal management, track vendor programs, and resolve billing inquiries to support smooth operations with major retail partners.

You will collaborate across teams, maintain logs for promotions and pricing, assist with product listings, and ensure accurate account statements.

Qualifications

• Experience in administrative handling, account tracking, vendor communications, or retail coordination.
• Strong English required for communications outside Canada on a daily basis.
• Advanced skills in Microsoft Excel; hands-on experience with retail chain vendor portals and EDI systems is a major advantage.
• Core strengths: problem-solving and proactive issue resolution.
• Excellent interpersonal skills with a team-first mindset.

Responsibilities

• Retail & Vendor Portal Administration and issue resolution.
• Collaborate with IT to troubleshoot invoice transmission and re-transmit files.
• Track claims and maintain logs for promotions, pricing, and deductions.

Skills

Administrative

Vendor communications

Retail coordination

Excel

Problem solving

Tools

EDI systems

Retail portals

Job description

Position Summary

We are seeking a detail-oriented, organized, and proactive Retail Operations & Administrative Specialist to join our team in Ville Saint-Laurent. In this versatile role, you will serve as a key administrative hub connecting our client accounts, sales team, and IT department. You will oversee retail portal management, track vendor programs, resolve billing and order inquiries, and ensure smooth operational workflows with our major retail partners.

Be part of an amazing well established company in the food industry!

Avantages

• Permanent Position
• Ville Saint-Laurent
• Salary: $60,000 to $70,000 per year.
• 100% in the office
• 40 hours/week 8 to 5 pm Monday to Friday
• Vacation: 3 weeks paid vacation annually (increased at 6%).
• Health Benefits: Comprehensive group health insurance coverage available after 3 months.
• Personal Days: 5 personal/sick days per calendar year (January to December).

Responsabilites

• Retail & Vendor Portal Administration
  • Manage key retail chain operations, ensuring smooth data transmission via EDI and resolving any delivery or portal issues.
  • Partner with the IT team to troubleshoot invoice transmission issues, re-invoice, and re-transmit files when technical hiccups occur.
  • Submit, track, and follow up on claim filings across major chain vendor portals to resolve order and invoice discrepancies.
  • Maintain clear and up-to-date tracking logs for customer promotional programs, pricing agreements, and retail deduction policies.
  • Assist with listing new products and brands across both chain portals and our internal system.
• Client Communications & Account Tracking
  • Maintain day-to-day communication with retail clients to address order questions, send billing documentation, and follow up on pending balances.
  • Distribute daily and weekly account statements, invoices, credit notes, and signed Bills of Lading (BOLs) to client contacts.
  • Work closely with internal sales representatives to investigate and resolve customer inquiries and payment discrepancies promptly.
  • Log payment details, credit memos, and adjustments into the administrative database.
• Reporting & Cross-Functional Support
  • Maintain weekly status reports detailing active account standings, portal claims, and ongoing discretion resolutions.
  • Participate in weekly meetings with management to provide updates on outstanding account reviews and claim progress.
  • Provide ad-hoc administrative and operational support to team leaders and special projects as needed.

Qualifications

• Experience in administrative handling account tracking, vendor/supplier communications, or retail coordination.
• Strong English required beacuse of communications outside of Canada, with Ontario, Vancouver on a daily basis
• Advanced skills in Microsoft Excel are required; hands-on experience with retail chain vendor portals and EDI systems is a major advantage.
• Core Strengths: strong problem-solving capabilities.
• Excellent interpersonal skills with a team-first mindset and a proactive approach to resolving operational issues.

Randstad Canada s'engage à favoriser une main-d'œuvre représentative de toutes les populations du Canada. Nous nous engageons en conséquence à développer et à mettre en œuvre des stratégies pour promouvoir l'équité, la diversité et l'inclusion dans toutes nos sphères d'activité en examinant nos politiques, pratiques et systèmes internes tout au long du cycle de vie de notre main-d'œuvre, y compris au niveau du recrutement, de la rétention et de l'avancement pour tout individu. En plus de notre profond engagement sur le respect des principes des droits de la personne, nous nous engageons à prendre toute mesure positive pour influer sur les changements à mettre en place en vue de garantir la participation de tout individu dans le monde du travail et ce, sans obstacle, systémique ou autre, en particulier pour les groupes en quête d'équité généralement sous-représentés dans la main-d'œuvre en Canada, y compris les personnes qui s'identifient comme femmes ou personnes non-binaires/non conformes au genre, les Peuples et communautés autochtones, les personnes en situation de handicap (visible ou invisible), les personnes faisant partie des minorités visibles, les personnes racisées et des communautés LGBTQ2+.

Randstad Canada s'engage à créer et à maintenir un milieu de travail inclusif et accessible pour toutes les personnes candidates et employés en soutenant leurs besoins d'accessibilité et d'accommodation tout au long du cycle de vie de l'emploi. Nous demandons à toutes les personnes demandeuses d'emploi de bien vouloir identifier leurs besoins en matière d'accommodation en envoyant un courriel à [e-mail] pour s'assurer de leur capacité à participer pleinement au processus d'entrevue.