Bilingual Donor Support Agent (French/English)

AnswerNet, Inc.; Winnipeg; Hybrid; CAD 32,000 - 42,000; Full time

Job summary

AnswerNet, Inc. in Winnipeg, MB is seeking an On-Site Inbound Customer Service Representative to handle calls for donations and donor services. The role requires reading/writing/speaking both French and English, and focuses on acquiring new donors and retaining existing ones to support nonprofit clients.

The position is full-time and on-site in Winnipeg, with hours from 7:30 am to 4:00 pm CST. Candidates should have at least a high school diploma and strong customer service and computer skills,

Qualifications

• Education equivalent to a High School diploma/GED or the equivalent in related work experience.
• 1 year of customer service experience
• Demonstrates excellent customer service skills and the ability to remain calm in stressful situations
• Excellent computer and administrative skills (Type 35 WPM )
• Demonstrates excellent phone skills, chat, and email with effective active listening, comprehension, and conversation skills
• Demonstrates the ability to establish a great working relationship both internally and externally in a team environment
• Demonstrates the ability to maintain complete confidentiality of all information gained while performing this role

Responsibilities

• Provide an excellent Customer Experience across all channels, adhering to all designated quality standards on each call.
• Demonstrates professionalism and great customer service etiquette, using empathy and understanding and possessing the ability to maintain free-flowing conversation to ensure an excellent donor experience
• Utilizes applications effectively to process customer transactions accurately
• Maintains a working knowledge of client products, services, and promotions
• Ensures compliance with all client and company policies and procedures and written standards of performance
• Demonstrates a strong desire to meet goals and raise funds for long-term organizational sustainability
• Completes offline donor administrative work such as responding to emails, updating addresses, or researching information
• Reports on donor trends, and itemizes activity drivers, complaints, and accomplishments as requested
• Educating the customer on ways they can support their cause

Job description

AnswerNet, Inc. in Winnipeg, MB is seeking an On-Site Inbound Customer Service Representative to handle calls for donations and donor services. The role requires reading/writing/speaking both French and English, and focuses on acquiring new donors and retaining existing ones to support nonprofit clients.

The position is full-time and on-site in Winnipeg, with hours from 7:30 am to 4:00 pm CST. Candidates should have at least a high school diploma and strong customer service and computer skills,