Remote Bilingual Customer Care Specialist

NTT DATA, Inc.; Winnipeg; Hybrid; CAD 28,000 - 29,000; Full time

Benefits offered by this job

Equipment provided

Virtual paid training

Comprehensive benefits package

RRSP options

Disability coverage

Rewards program

Job summary

NTT DATA Services in Winnipeg seeks a bilingual Customer Care Associate to join our remote CCC. You will handle inquiries via phone, email, and chat, delivering accurate information, resolving issues, and building customer loyalty while navigating our systems to log interactions.

This full-time remote position requires a post-secondary credential, excellent English and French writing and speaking skills, strong multitasking ability, and the discipline to work from home with reliable internet and

Qualifications

• Bilingual English/French with strong written and spoken communication.
• Post-secondary degree or diploma required.
• Experience in a call centre or customer service environment.
• Excellent writing in both official languages.
• Ability to multitask and meet time constraints.
• Flexible to work evenings and rotational shifts.

Responsibilities

• Handle inquiries via phone, email and chat with professionalism.
• Log interactions and update call history in our systems.
• Promote products and services with strong product knowledge.
• Stay up-to-date with program information and initiatives.
• Work effectively in a fast-paced, team-based environment.

Skills

Bilingual (English/French)

Oral communication

Written communication

Typing 25 wpm

Time management

Team player

Stress management

Customer service

Education

Post-secondary degree or diploma

Tools

PC proficiency

Job description

NTT DATA Services in Winnipeg seeks a bilingual Customer Care Associate to join our remote CCC. You will handle inquiries via phone, email, and chat, delivering accurate information, resolving issues, and building customer loyalty while navigating our systems to log interactions.

This full-time remote position requires a post-secondary credential, excellent English and French writing and speaking skills, strong multitasking ability, and the discipline to work from home with reliable internet and