Bilingual Office Services Coordinator

Quantum Management Services Ltd.; Toronto; Hybrid; CAD 40,000 - 70,000; Full time

Job summary

An innovative firm is seeking a Bilingual Office Services Coordinator to enhance donor relations and deliver exceptional service. In this dynamic role, you will manage donor inquiries, process tax receipts, and maintain crucial donor information. Your bilingual fluency in English and French will be essential in providing outstanding customer support. This position offers a hybrid work environment with flexibility, allowing you to thrive while contributing to meaningful fundraising efforts. If you are passionate about making a difference and have the organizational skills to manage multiple tasks in a fast-paced setting, this opportunity is perfect for you.

Qualifications

• Minimum of 2 years of experience in donor relations, fundraising, or customer service.
• Bilingual fluency in English and French is required.

Responsibilities

• Provide outstanding customer service to donors and stakeholders.
• Process donations and issue tax receipts while maintaining donor confidentiality.

Skills

Bilingual (English and French)

Communication Skills

Multitasking

Customer Service

Attention to Detail

Education

Post-secondary education in fundraising, business, or related field

Tools

CRM systems

MS Office

Fundraising software

Job description

Location: North York, Toronto

Job Type: Temporary (with potential to extend), hybrid with flexibility of 2 days onsite (Wednesdays are required)

Our client is looking for a Bilingual Office Services Coordinator. This role focuses on managing donor inquiries, processing tax receipts, and maintaining donor information. The ideal candidate will be fluent in English and French, with strong communication skills and the ability to multitask in a fast-paced environment. If you’re passionate about donor relations and delivering exceptional service, we encourage you to apply!

Key Responsibilities:

1. Provide outstanding customer service to donors and stakeholders, answering inquiries via phone and email.
2. Process donations, issue tax receipts, and ensure donors are thanked and acknowledged.
3. Add and update contact information in the CRM system.
4. Maintain donor confidentiality and comply with privacy policies.
5. Retain donors by addressing their concerns and address donor complaints.
6. Track donor progress in fundraising stages and assist relationship managers with key actions.
7. Regularly update donor records in donor database, ensuring accuracy and quality.
8. Process duplicate tax receipts and cancellations as necessary.
9. Acknowledge donations and pledges through calls, written communication, or in-person meetings.
10. Perform additional tasks as required.

Qualifications:

1. Bilingual fluency in English and French (both written and verbal).
2. Post-secondary education in fundraising, business, or a related field. Alternatively, a combination of skills, experience, and education will be considered.
3. Minimum of 2 years of experience in donor relations, fundraising, or customer service.
4. Experience with CRM systems and donor databases is preferred.
5. Strong communication and interpersonal skills.
6. Highly organized with excellent attention to detail.
7. Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.
8. Experience working with MS Office and fundraising software is an asset.
9. Professional demeanor and the ability to maintain confidentiality.

Please send your resume in Word format to Sarah Villarroel at [e-mail].