Donor Center Experience Specialist — Part-Time

Canadian Blood Services; Winnipeg; Hybrid; CAD 26,000 - 38,000; Part time

Job summary

Canadian Blood Services in Winnipeg is seeking a Regular part-time Donor Centre Representative to join our Collections team at the Winnipeg donor centre. You will greet donors, confirm and rebook appointments, and respond to questions, delivering an outstanding donor experience.

The role requires a high school diploma and about a year of customer service or hospitality experience; proficiency with Microsoft Word and Outlook, the ability to learn new systems, and strong communication in more than

Qualifications

• Completion of high school.
• One year of experience in a hospitality or customer service-oriented environment or previous experience working with volunteers would be considered an asset.
• Technical skills including Microsoft Word and Outlook, and the ability to learn new systems and programs.
• Ability to communicate in more than one language is an asset and enhances the quality of donor interactions.

Responsibilities

• Create an outstanding donor experience by leveraging your strong communication and client service skills to foster a welcoming environment and encourage continued donations.
• Work collaboratively in a diverse team setting, using your flexibility and interpersonal skills to ensure smooth and successful donor centre events.
• Keep operations running seamlessly by preparing workstations, setting up computers and printers, printing schedules, and updating the online booking system as needed.
• Drive continuous improvement by sharing your knowledge and supporting best practices that enhance processes and elevate the donor experience.
• At mobile events within our communities, you will assist in setting up booths, tables, and other equipment to ensure donor clinics are properly set up for use.

Skills

Communication

Client service

Multilingual

Microsoft Word

Education

High school diploma

Volunteer experience is a plus

Tools

Microsoft Word

Outlook

Job description

Canadian Blood Services in Winnipeg is seeking a Regular part-time Donor Centre Representative to join our Collections team at the Winnipeg donor centre. You will greet donors, confirm and rebook appointments, and respond to questions, delivering an outstanding donor experience.

The role requires a high school diploma and about a year of customer service or hospitality experience; proficiency with Microsoft Word and Outlook, the ability to learn new systems, and strong communication in more than