Bilingual Customer Experience Rep (EN/FR) - On-Site

GDI Ainsworth; Mississauga; Hybrid; CAD 26,000 - 40,000; Full time

Benefits offered by this job

Health insurance

Dental and medical benefits

RSP matching

Generous vacation

Wellness supports

Job summary

GDI Ainsworth in Mississauga, ON is seeking a Bilingual Customer Experience Representative who speaks English and French to support North American clients via phone and email. You will listen, resolve, and document requests while upholding quality standards.

The role is full-time and on-site. You will handle inquiries, create work orders, and collaborate with internal teams. The company offers competitive pay, benefits, and advancement opportunities.

Qualifications

• Bilingual English/French required.
• Exceptional customer service and active listening.
• Verbal and written communication with a professional tone.

Responsibilities

• Receive calls or emails from clients for service or daily operations.
• Explain solutions and ensure clients feel supported and valued.
• Engage in active listening and confirm information with callers.
• Meet or exceed call centre metrics while delivering quality service.
• Create and complete work-order and purchase-order requests as needed.
• Provide support on admin reports and manage client portals and SLAs.

Skills

Bilingual EN/FR

Customer service

Active listening

Verbal & written comms

Adaptability

Empathy & urgency

CRM software

Interpersonal skills

Education

High school diploma

Tools

CRM software

Job description

GDI Ainsworth in Mississauga, ON is seeking a Bilingual Customer Experience Representative who speaks English and French to support North American clients via phone and email. You will listen, resolve, and document requests while upholding quality standards.

The role is full-time and on-site. You will handle inquiries, create work orders, and collaborate with internal teams. The company offers competitive pay, benefits, and advancement opportunities.