Bilingual Dispatcher (English/Spanish)

Manpower; Mississauga; On-site; CAD 33,000 - 37,000; Full time

Benefits offered by this job

Training provided on company systems

Stable, full-time schedule

Job summary

ManpowerGroup, Inc. in Mississauga, ON seeks a bilingual Dispatcher (English/Spanish) to support daily scheduling and field service coordination. The role emphasizes clear bilingual communication, strong organization, and quick decision-making under pressure.

The position manages 70+ service appointments, adjusts schedules for delays, verifies payment arrangements, and assists technicians with language-related communications. It is a full-time role with training and growth opportunities.

Qualifications

• Fluent in English and Spanish (spoken and written).
• Experience in dispatching, field service coordination, scheduling, or similar high-volume customer service.
• Ability to manage multiple priorities and make quick decisions under pressure.
• Excellent communication and problem-solving skills with attention to detail.
• Comfort enforcing company policies and learning new systems quickly.

Responsibilities

• Manage and monitor daily schedules for 70+ service appointments, ensuring efficient routing and on-time service delivery.
• Adjust schedules as needed due to traffic delays, job duration changes, technician availability, or urgent customer requests.
• Verify payment arrangements before installations and communicate payment-related requirements to technicians.
• Assist technicians with payment processing and customer communication when language barriers arise.
• Assign jobs to field technicians based on skill set and service type, while monitoring routes and mileage to maximize efficiency.

Skills

Bilingual English/Spanish

Dispatching experience

Prioritization under pressure

Communication

Policy enforcement & quick learning

Job description

Our client, a service operations organization, is seeking a Bilingual Dispatcher (English/Spanish) to join their team. As a Bilingual Dispatcher (English/Spanish), you will be part of the Dispatch & Field Service Coordination team supporting daily scheduling and customer service. The ideal candidate will have strong organization, fast decision‑making under pressure, and clear bilingual communication, which will align successfully in the organization.

Job Title: Bilingual Dispatcher (English/Spanish)

Location: Mississauga, ON

Pay Range: $24.00 - $27.00 per hour (Depending Upon Experience)

Shift: 9:00 AM - 5:00 PM

What's the Job?

• Manage and monitor daily schedules for 70+ service appointments, ensuring efficient routing and on‑time service delivery.
• Adjust schedules as needed due to traffic delays, job duration changes, technician availability, or urgent customer requests.
• Verify payment arrangements before installations and communicate payment‑related requirements to technicians.
• Assist technicians with payment processing and customer communication when language barriers arise.
• Assign jobs to the appropriate field technicians based on skill set and service type, while monitoring routes and mileage to maximize efficiency.

What's Needed?

• Fluent in both English and Spanish (spoken and written).
• Proven experience in dispatching, field service coordination, scheduling, or another high‑volume customer service environment.
• Ability to manage multiple priorities and make quick decisions under pressure.
• Excellent communication and problem‑solving skills with strong attention to detail.
• Comfort enforcing company policies and procedures when required, along with the ability to learn new systems quickly.

What's in it for me?

• Full‑time opportunity with a stable schedule (Monday to Friday).
• Competitive pay of $24.00 - $27.00 per hour based on experience.
• Training provided on company systems and processes.
• Supportive, collaborative team environment.
• Opportunity for growth and career advancement.