Operations - Dispatcher

Canada Cartage Group; Mississauga; On-site; CAD 30,000 - 39,000; Full time

Job summary

Canada Cartage Group is seeking a Dispatcher in Mississauga, Ontario to coordinate driver routes, monitor progress, and ensure on-time deliveries. You will communicate with drivers, customers, and other departments to keep logistics operations efficient and reliable.

The role requires 6 months to 1 year dispatch experience, familiarity with dispatch software, and a positive, detail-oriented approach. Flexibility for overtime and a dynamic shift schedule is expected.

Qualifications

• Minimum 6 months to 1 year dispatch experience in a similar environment.
• Experience with Dispatch software.
• Experience within the Transportation industry is an asset.

Responsibilities

• Assess and support all driver inquiries, supplying drivers with all needed information and tools for their trip.
• Utilize Back Office and XRS to help track and monitor driver activity
• Support senior planner and account coordinator requests, completing all daily add-ons as required
• Ensure Trip Sheets are complete and A1 live updates are complete, progressing trips as required
• CSR evening duties (respond in a timely manner to all customer requests)

Skills

Communication skills

Attention to detail

Multitasking

Flexible schedule

Industry experience

Tools

Dispatch software

Microsoft Office

Job description

Position Summary

The Dispatcher is responsible for supporting and monitoring all on road activities completed by drivers during the shift. Your role involves assigning routes and loads to drivers, monitoring their progress, and ensuring on-time deliveries while responding to unforeseen challenges such as traffic or weather disruptions. Additionally, you will maintain effective communication with drivers, customers, and other departments to streamline logistics and contribute to the efficient and reliable operation of our trucking services.

Location:Mississauga, ON

Schedule: Tuesday- Saturday

Shift: 15:00- 23:00

What you will do

• Assess and support all driver inquiries, supplying drivers with all needed information and tools for their trip. i.e., trip sheets, access codes for locations, trip numbers, tractors keys
• Utilize Back Office and XRS to help track and monitor driver activity
• Support senior planner and account coordinator requests, completing all daily add-ons as required
• Ensure Trip Sheets are complete and A1 live updates are complete, progressing trips as required
• CSR evening duties (respond in a timely manner to all customer requests)

What You’ll Bring

• Minimum 6 months to 1 year dispatch experience in a similar environment
• Experience with Dispatch software
• Experience within the Transportation industry is an asset

Along with the following Skills & Competencies:

• Capable of verbal and written communication skills
• Strong attention to detail
• Proficient in Microsoft Office programs: Word, Excel, and Outlook
• Proven experience in handling multiple priorities
• Must be willing to work a flexible schedule and be able to work overtime if the demand arises.