Bilingual Customer Service Rep (French and English)

Manitoulin Group of Companies; Gore Bay; Hybrid; CAD 42,000 - 54,000; Full time

Benefits offered by this job

Profit Sharing

Health and dental benefits

Opportunities for growth

Job summary

Manitoulin Transport is seeking a remote Customer Service Associate to support clients across North America. You will handle inquiries by phone, email, or chat, coordinate pickups, and liaise with multiple departments to ensure customer needs are met.

The role reports to the Head Office in Gore Bay and follows a Monday–Friday schedule from 10:30 AM to 7:00 PM EST. The ideal candidate is fluent in English and French, with strong communication, writing, and teamwork skills, and a reliable,

Qualifications

• Fluent in both English and French written and spoken.
• Strong phone etiquette and professional writing ability.
• Proven problem-solving and teamwork skills.
• Excellent communication and reliable work ethic.

Responsibilities

• Assist customers with inquiries via phone, email or chat, including tracing and tracking requests.
• Schedule and confirm pickups and follow up on interline pickup requests.
• Coordinate with other departments and terminals to meet customer requirements.
• Assist sales as needed.
• Remote position reporting to Head Office in Gore Bay; work Monday to Friday, 10:30 AM–7:00 PM EST.

Skills

Bilingual English/French

Professional writing

Phone skills

Problem solving

Teamwork

Communication

Reliability

Job description

For 60 years, Manitoulin Transport has been providing comprehensive transportation and logistics solutions for clients across North America. Our success lies in our innovation and safety, and our dedication to reliable, on-time delivery. So, if you know where you’re headed, we have the training and career development to help you get there.

• Assisting customers with all their inquiries via phone/email/chat (ie. tracing/tracking requests, etc.)


• Scheduling & confirming pick up's


• Follow up on interline requested pick up's


• Co-ordinating with other departments/terminals to ensure customers' requirements are being met


• Assisting sales


• This is a remote position reporting to theHead Office in Gore Bay


• This is a Monday-FridayShift from 10:30 AM to 7:00 PM EST

• Must be bilingual (Able to speak and write fluently in both English and French)


• Professional writing & phone skills


• Ability to problem solve


• Ability to work as a team & individually


• Excellent communication


• Reliable

This is a remote position: Candidates can work from home. All training and equipment will be provided, however candidates must provide their own internet.

As a member of the Customer Service Team, you are also eligible for the following benefits:

• Profit Sharing


• Benefits (including health and dental)


• Opportunities for growth and advancement