OS&D/ Office Administrator

Manitoulin Group of Companies; Saskatoon; On-site; CAD 30,031 - 34,798; Full time

Benefits offered by this job

Growth opportunities

Competitive wages

Job summary

Manitoulin Transport is seeking a detail-oriented freight tracing coordinator to ensure on-time delivery across North America. Responsibilities include tracking shipments, handling exception reports, and communicating with customers and terminals to resolve delivery issues.

Ideal candidates will have strong data entry, excellent communication skills, knowledge of dangerous goods transport, and the ability to work unsupervised in a fast-paced environment. Forklift experience is an asset.

Qualifications

• Pleasant mannerism is required.
• Ability to work unsupervised.
• Knowledge of computers and typing skills are essential.
• Excellent data entry and listening/communicating skills.
• Knowledge of dangerous goods transportation.
• Ability to prioritize and multitask.
• Ability to handle stressful situations and keep calm.
• Excellent communication skills, both oral & written.
• Providing customers with excellent customer service and escalating issues.
• Forklift experience is an asset.

Responsibilities

• Tracing of freight, which includes looking for missing freight, looking up PODs and B/L'S, finding out when a shipment was delivered, etc.
• Exception reports for customers with dropped trailers – reporting to the shipper the next day by 0900
• Interline exception reports for all partner carriers’ US & Canadian, both northbound and southbound
• Requests by customers and terminals via phone calls or emails
• Gathering information on shortages, no pros, no goods, etc, and finding common issues to report to the Supervisor.
• Calling the customer with exceptions to verify possible damages, shortages, re-routing, and various other duties as requested by the customer regarding delivery problems.
• Obtaining return authorizations from customers or authorizations to reroute or re-deliver as required. Obtaining phone numbers, confirming terms, etc.
• Camera checks for missing freight
• Answering emails within 45 minutes
• Dealing with upset customers

Skills

Pleasant mannerism

Ability to work unsupervised

Computers & typing skills

Data entry & listening/communication

Dangerous goods knowledge

Prioritize & multitask

Handle stressful situations

Oral & written communication

Customer service & escalation

Forklift experience

Job description

Compensation: CAD 21.8 - CAD 25.26 - hourly

Company Description

Manitoulin Transport has the most extensive transportation network in North America, making it easy to provide dependable on-time delivery and faster transit times. Sustained by its over 65 years experience, Manitoulin developed the transportation knowledge that is relied on and trusted by clients in various industries.

Job Description

• Tracing of freight, which includes looking for missing freight, looking up PODs and B/L'S, finding out when a shipment was delivered, etc.
• Exception reports for customers with dropped trailers – reporting to the shipper the next day by 0900
• Interline exception reports for all partner carriers’ US & Canadian, both northbound and southbound
• Requests by customers and terminals via phone calls or emails
• Gathering information on shortages, no pros, no goods, etc, and finding common issues to report to the Supervisor.
• Calling the customer with exceptions to verify possible damages, shortages, re-routing, and various other duties as requested by the customer regarding delivery problems.
• Obtaining return authorizations from customers or authorizations to reroute or re-deliver as required. Obtaining phone numbers, confirming terms, etc.
• Camera checks for missing freight
• Answering emails within 45 minutes
• Dealing with upset customers

Hours: 7 AM to 3:30 PM daily

Qualifications

• Pleasant mannerism is required
• Ability to work unsupervised
• Knowledge of computers and typing skills are essential
• Excellent data entry and listening/communicating skills
• Knowledge of dangerous goods transportation
• Ability to prioritize and multitask
• Ability to handle stressful situations and keep calm
• Excellent communication skills, both oral & written
• Providing customers with excellent customer service and escalating issues
• Forklift experience is an asset

Additional Information

• Competitive Wages starting at $21.80/hour, $22.89 at Three months and $25.26 at twelve months
• Opportunities for growth and advancement