Bilingual Disability Claims Case Manager

Medavie; New Brunswick; On-site; CAD 40,000 - 45,000; Full time

Job summary

Medavie in New Brunswick is hiring a Bilingual Case Management Coordinator to support disability claims setup and ongoing file maintenance. You will gather information to assess applications and communicate with multiple stakeholders to ensure accurate processing.

The role requires English and French bilingualism, strong attention to detail, and experience in an administrative capacity within a health setting. The position follows a 7.5-hour weekday schedule with base pay in the posted range.

Qualifications

• Post-secondary education or equivalent work experience.
• Minimum six months experience in an administrative role, preferably in health care.
• Knowledge of medical terminology; medical secretary experience is an asset.
• High attention to detail.
• Comfortable on the phone.
• Strong customer service focus.

Responsibilities

• Set up new claim applications accurately, following processes and client standards.
• Input and verify claim details across systems.
• Complete steps for new claims, closures and CPP/QPP applications.
• Respond to inquiries related to Life and Disability claims via phone, email and fax.
• Data entry in claims management and payment systems.
• Manage financial responsibilities like benefit calculations and payments.
• Prepare follow-up letters and information requests from stakeholders.
• Follow up with clinics for required medical information.

Skills

Bilingual (English and French)

Customer service orientation

Phone communication

Attention to detail

Microsoft Office proficiency

Education

Post-secondary education or equivalent

Tools

Microsoft Office

Job description

Medavie in New Brunswick is hiring a Bilingual Case Management Coordinator to support disability claims setup and ongoing file maintenance. You will gather information to assess applications and communicate with multiple stakeholders to ensure accurate processing.

The role requires English and French bilingualism, strong attention to detail, and experience in an administrative capacity within a health setting. The position follows a 7.5-hour weekday schedule with base pay in the posted range.