Bilingual Disability Case Manager | Return-to-Work Advocate

Sun Life Financial; Montreal (administrative region); Hybrid; CAD 65,000 - 90,000; Full time

Benefits offered by this job

Competitive compensation

Benefits

Wellness programs

Training program

Career growth

Job summary

Sun Life Financial in Montreal is seeking a disability claims professional to assess short- and long-term disability claims with a focus on timely and fair resolution; hybrid work arrangement.

You will lead recovery planning, use analytics, and build trusted relationships with clients, employers, and healthcare providers. Bilingual in French and English is required; 3-5 years in healthcare or case management preferred.

Qualifications

• Bachelor's degree in Healthcare, Kinesiology or Business is required.
• Experience in frontline healthcare or case management preferred.
• Strong communication and collaboration skills.

Responsibilities

• Assess and manage disability claims (short-term, long-term, and salary continuance) with a focus on timely and fair resolution.
• Lead recovery planning by identifying medical and non-medical factors, functional capabilities, and return-to-work readiness.
• Apply crisis intervention and rehabilitation techniques to support clients through challenging health transitions.
• Use data and analytics to inform decisions and identify trends in recovery and return-to-work outcomes.
• Build strong, trust-based relationships with clients, employers, and healthcare providers.
• Communicate with empathy and clarity, guiding clients through their absence and return-to-work journey.

Skills

Emotional Intelligence

Crisis Intervention

Case Management

Rehabilitation Techniques

Analytical Skills

Critical Thinking

Education

Bachelor’s degree in Healthcare, Kinesiology or Business

Job description

Sun Life Financial in Montreal is seeking a disability claims professional to assess short- and long-term disability claims with a focus on timely and fair resolution; hybrid work arrangement.

You will lead recovery planning, use analytics, and build trusted relationships with clients, employers, and healthcare providers. Bilingual in French and English is required; 3-5 years in healthcare or case management preferred.