Bilingual Senior Disability Claims Coach

Medavie Inc.; Toronto; On-site; CAD 83,000 - 92,000; Full time

Benefits offered by this job

Flexible work arrangements

Health, vision and dental plan

Defined Contribution Pension Plan

Annual Incentive Bonus

Paid vacation and Vacation Purchase

Wellness benefits and fitness center

Career Growth opportunities

Job summary

Medavie Inc. is seeking a Senior Disability Claims Consultant to coach and develop disability claim specialists and consultants, and to lead cost-effective strategies that enhance case management quality and program outcomes.

You will monitor the disability case management lifecycle, support coaches, and collaborate with members, employers, and healthcare providers to deliver timely, well-informed case management. Strong English and French communication skills are essential.

Qualifications

• University degree or college diploma in a relevant discipline.
• At least 5 years’ experience in disability case management with another insurer or government agency.
• Strong written and verbal communication to review and correct letters to claimants, providers, and partners.
• Solid knowledge of contract wording and ability to analyze disability management reports and medical information.
• Experience in training or coaching to communicate complex concepts clearly.
• Deep understanding of health care and insurance fields, accommodations, and return-to-work concepts.
• Bilingual English and French is required to collaborate with teams across Canada.

Responsibilities

• Initial claim decisions.
• Development of appropriate case management plans.
• Effective communication practices.
• Identify required support and monitor treatment progress.
• Coach and develop disability claim specialists and consultants.
• Increase and monitor quality of case management per protocol.
• Build relationships to support employee development and engagement.
• Review and correct disability management files and reports.
• Support collaboration with members, employers, and healthcare providers.

Skills

Disability coaching

Client communication

Cross-functional collaboration

Bilingual English/French

Education

University degree or college diploma

Job description

Medavie Inc. is seeking a Senior Disability Claims Consultant to coach and develop disability claim specialists and consultants, and to lead cost-effective strategies that enhance case management quality and program outcomes.

You will monitor the disability case management lifecycle, support coaches, and collaborate with members, employers, and healthcare providers to deliver timely, well-informed case management. Strong English and French communication skills are essential.