Bilingual Disability Administrator II

IFG International Financial Group Ltd; Montreal (administrative region); On-site; CAD 23,000 - 32,000; Part time

Job summary

IFG International Financial Group Ltd. is seeking a bilingual Disability Administrator II for a 12-month contract with potential for conversion to permanent. This fully remote role is open to anyone in Canada and requires working 9am–5pm Atlantic Time.

The main duties include providing high-level administrative support, conducting research, handling information requests, and performing clerical tasks. You will assist Disability Case Managers and deliver front-line bilingual customer service.

Qualifications

• Bilingual fluency in French and English (reading, writing, speaking).
• Strong verbal and written communication; multi-tasking and customer service skills.
• Ability to work independently and manage time; maintain confidentiality.
• Proficient with Microsoft Word, Excel, and PowerPoint.
• 1–4+ years experience in admin or customer service.

Responsibilities

• Support Disability Case Managers with various tasks.
• Provide front-line customer service via telephone.
• Manage administrative duties and follow up with claimants for disability paperwork.

Skills

Bilingual French/English

Verbal & written communication

Time management

Confidentiality

Customer service

Interpersonal skills

Education

High school diploma or GED

Tools

Microsoft Word

Microsoft Excel

PowerPoint

Job description

Pay Rate, Location and Contract

Pay Rate: $20 | Location: Montreal QC | Job Type: Contract

Our client, a top Insurance client in Canada is looking to hire Bilingual Disability Administrator II for their team with a contract for 12 Months with potential conversion to Permanent depending on performance. Fully remote - open to anyone in Canada (must be able to work 9am-5pm Atlantic time zone).

Summary

The main function of a Disability Administrator is to provide high-level administrative support by conducting research, handling information requests, and performing clerical functions.

Job Responsibilities

• Supporting Disability Case Managers with various tasks.
• Providing front-line customer service via telephone.
• Managing administrative duties and following up with claimants for disability paperwork.

Typical Day in Role

• Providing bilingual support for four phone lines.
• Setting up new claims and maintaining outstanding documents for the claims.
• Following up on outstanding documents for managers.

Candidate Requirements / Must Have Skills

• Bilingual - fluent read/write/oral in French and English
• Verbal and written communication skills, multi-tasking, customer service skills and interpersonal skills.
• Ability to work independently and manage one's time.
• Ability to keep information organized and confidential.
• Previous experience with computer applications, such as Microsoft Word, Excel and PowerPoint. Education/Experience:
• 1-4+ years' experience in admin/customer service role

Education

High school diploma or GED required.