Bilingual Dealer Support Specialist (Mississauga)

Kelly Services; Mississauga; Hybrid; CAD 28,000 - 40,000; Full time

Benefits offered by this job

Vehicle Purchase Plan

Benefits Available

Gym on Site

Subsidized Cafeteria

Weekly pay via direct deposit

Job summary

Kelly Services seeks a Bilingual Discounter Rep to support Nissan Canada Inc. at the Mississauga location. You will handle dealer inquiries, verify information, and resolve issues with a customer-service mindset.

Work involves 30–40 calls daily, hybrid work with in-office Mon-Thu and Friday remote, and a competitive hourly pay of 25 CAD plus vacation and holiday pay. This ongoing assignment offers benefits and a vehicle purchase plan.

Qualifications

• Bilingual English & French is a strong asset.
• Minimum High School education; University or College degree preferred.
• Minimum 2 years of experience in a Customer Service/Call Center environment.
• Capacity to maintain a customer focus in challenging circumstances and with high call volumes.
• Strong communication, good negotiation and problem-solving skills.
• Excellent ability to multi-task and attention to detail.

Responsibilities

• Handle dealer inquiries, ensure compliance and resolve missing information or issues.
• Manage approximately 30 to 40 calls per day.
• Review assigned queue and tasks daily.
• Respond to inbound phone calls for designated queue and inquiries per policies.
• Research and reconcile accounts; maintain accurate call records.
• Assist with other department administrative tasks; collect charges due at maturity.

Skills

Bilingual English & French

Customer focus

Strong communication

Negotiation

Problem-solving

Multi-tasking

Education

High School diploma (required)

University/College degree preferred

Job description

Kelly Services seeks a Bilingual Discounter Rep to support Nissan Canada Inc. at the Mississauga location. You will handle dealer inquiries, verify information, and resolve issues with a customer-service mindset.

Work involves 30–40 calls daily, hybrid work with in-office Mon-Thu and Friday remote, and a competitive hourly pay of 25 CAD plus vacation and holiday pay. This ongoing assignment offers benefits and a vehicle purchase plan.