Bilingual Customer Support Specialist (FR/EN)

Blue Ocean Contact Centers Inc; Halifax; Hybrid; CAD 26,000 - 30,000; Full time

Benefits offered by this job

Health, dental, and vision benefits

Group RRSP with matching

Life Insurance

Employee & Family Assistance Program

Modern office with natural light and b

Job summary

Blue Ocean Contact Centers Inc is seeking dedicated bilingual (English and French) customer support representatives in Canada. The role involves assisting customers at gas stations and online, handling loyalty rewards, and ensuring one-touch resolution with empathy.

Training is provided in a virtual classroom, with a 30–45 hour weekly schedule, including evenings and Saturdays. The position offers full-time hours and a competitive CAD hourly rate.

Qualifications

• Fluent in English and French with strong communication skills.
• Experience handling customer inquiries and escalations with empathy.
• Ability to guide customers through apps and basic troubleshooting.

Responsibilities

• Assist customers in English and French across in-store and online channels.
• Aim for one-touch resolution and clear, confident guidance.
• Explain loyalty rewards and policies in simple language.

Skills

Bilingual English/French

Customer service

Problem solving

Technical aptitude

Empathy

Job description

Blue Ocean Contact Centers Inc is seeking dedicated bilingual (English and French) customer support representatives in Canada. The role involves assisting customers at gas stations and online, handling loyalty rewards, and ensuring one-touch resolution with empathy.

Training is provided in a virtual classroom, with a 30–45 hour weekly schedule, including evenings and Saturdays. The position offers full-time hours and a competitive CAD hourly rate.