Bilingual Customer Support Specialist (EN/FR) — Hybrid

Adecco; Markham; Hybrid; CAD 80,231,000 - 88,828,000; Full time

Benefits offered by this job

Free parking

Near YRT stop

Benefits after 600 hours

Job summary

Adecco Professional Staffing is partnering with an established client to fill a Bilingual Customer Service Representative role in Markham, ON. This 1-year temporary position requires 2–3 years of experience in a busy call center or corporate setting, and fluency in English and French.

The role involves phone, email and chat support in both official languages, with a hybrid work model. The schedule is Monday to Friday, 8:30am–5pm, with 2 remote days and 3 in-office days (Tuesday–Thursday).

Qualifications

• 2–3 years in a customer service role, preferably in a busy call center or corporate setting.
• Bilingual in French and English, written and spoken.
• Experience with MS Office; SAP or order management tools is a plus.
• Corporate office setting experience is preferred.
• Ability to handle multiple priorities under pressure.

Responsibilities

• Responds to varied volumes of incoming calls in both English and French in a professional manner.
• Answer questions, inquiries and resolve issues in a timely manner.
• Process customer orders and assist customers with online orders.
• Respond to email inquiries, chat and orders in both English and French.
• Build and maintain customer relationships to ensure ongoing business partnerships.

Skills

Bilingual (French/English)

Customer service

MS Office

Communication

Ability to work under pressure

Education

Post-secondary education or relevant experience

Tools

SAP

Order management tools

Job description

Adecco Professional Staffing is partnering with an established client to fill a Bilingual Customer Service Representative role in Markham, ON. This 1-year temporary position requires 2–3 years of experience in a busy call center or corporate setting, and fluency in English and French.

The role involves phone, email and chat support in both official languages, with a hybrid work model. The schedule is Monday to Friday, 8:30am–5pm, with 2 remote days and 3 in-office days (Tuesday–Thursday).