Bilingual Customer Care Specialist (EN/FR)

The Brick; Edmonton; On-site; CAD 38,000 - 52,000; Full time

Benefits offered by this job

Health & dental

Employee discounts

Career development

Flexible benefits

Job summary

Trans Global Service is expanding its customer service team in Canada’s largest service repair and installation company. You will provide courteous, prompt phone support and email responses, aiming for first-contact resolution and high customer satisfaction.

This role requires bilingual English and French abilities, strong data entry, and excellent communication skills in a fast-paced environment. Benefits include health and career development opportunities.

Qualifications

• Prior call center or customer service experience required.
• Professional phone and email etiquette.
• Discretion with confidential information.

Responsibilities

• Provide courteous, prompt, and professional service to customers over the phone with first contact resolution.
• Follow up with customers to identify and support their needs.
• Offer value-added solutions and promote customer loyalty by providing exceptional support.
• Correspond with retailers and customers verbally and electronically.

Skills

Call center experience

Customer service

Communication skills

Data entry

Microsoft Office

Tools

Excel

Word

Outlook

Teams

Job description

Trans Global Service is expanding its customer service team in Canada’s largest service repair and installation company. You will provide courteous, prompt phone support and email responses, aiming for first-contact resolution and high customer satisfaction.

This role requires bilingual English and French abilities, strong data entry, and excellent communication skills in a fast-paced environment. Benefits include health and career development opportunities.