Bilingual CX Specialist (EN/FR) - Part-Time

Superior Propane Inc.; Toronto; Hybrid; CAD 32,000 - 36,000; Part time

Benefits offered by this job

Culture of inclusion

Professional development

Health & wellness benefits

Competitive compensation

Flexible hybrid work options

Safety focused

Job summary

Superior Propane Inc. in Canada seeks a Bilingual Customer Experience Representative (English/French) on a part-time basis. You will be the front line for complex customer interactions, coordinating with dispatch and field teams to deliver safe, reliable service.

You will manage billing inquiries, maintain systems, and build rapport with customers while thriving in a fast-paced environment. Fluency in French is required; hybrid work options are available.

Qualifications

• Proven ability to solve problems in fast-paced, high-stakes environments.
• Strong collaboration skills and comfort working across multiple teams.
• Advanced computer proficiency with multitasking across systems.
• Ability to build rapport quickly and manage sensitive conversations professionally.
• High adaptability, attention to detail and sound judgment.
• Fluency in French (oral and written).

Responsibilities

• Act as the primary contact for customer inquiries, including urgent and safety-related concerns.
• Navigate multiple systems in real time to assess situations, prioritize needs, and make informed decisions.
• Collaborate closely with dispatch, field teams, and internal partners to coordinate timely service.
• Build trust quickly through clear, empathetic communication and confident problem-solving.
• Manage complex customer requests involving billing, payments, and service coordination.
• Maintain accurate, detailed documentation across platforms.

Skills

Problem solving

Cross-team collaboration

Advanced computer proficiency

Rapport building

Adaptability

French fluency

Job description

Superior Propane Inc. in Canada seeks a Bilingual Customer Experience Representative (English/French) on a part-time basis. You will be the front line for complex customer interactions, coordinating with dispatch and field teams to deliver safe, reliable service.

You will manage billing inquiries, maintain systems, and build rapport with customers while thriving in a fast-paced environment. Fluency in French is required; hybrid work options are available.