Bilingual Customer Support Specialist — Flexible Hours

Dayforce; Toronto; Vor Ort; CAD 22.000 - 30.000; Vollzeit

Zusammenfassung

Dayforce is seeking a proactive Contact Center Agent to deliver exceptional customer service across phone and email channels. You will resolve inquiries, maintain accurate records, and communicate product information with clarity to enhance satisfaction.

A strong emphasis on policy compliance and teamwork will support a seamless customer experience. We value problem-solving, patience, and the ability to handle multiple tasks while maintaining high-quality interactions.

Qualifikationen

• Strong verbal and written communication skills.
• Customer-focused with a commitment to service excellence.
• Solid problem-solving abilities and the ability to resolve issues promptly.
• Patient and composed with challenging customers.
• Able to manage multiple tasks while maintaining accuracy.
• Familiarity with CRM software and navigating computer systems.

Aufgaben

• Provide exceptional customer service via phone and email.
• Assess and resolve customer issues with timely solutions.
• Maintain deep product knowledge and communicate relevant information.
• Adhere to company policies and compliance standards.
• Document customer interactions and maintain records.
• Provide feedback to improve processes and offerings.
• Collaborate with team members to ensure a seamless customer experience.
• Manage customer cases and follow up on progress.

Kenntnisse

Communication

Customer focus

Problem solving

Patience

Multi-tasking

CRM proficiency

Inbound/outbound calls

Tools

CRM software

Jobbeschreibung

Dayforce is seeking a proactive Contact Center Agent to deliver exceptional customer service across phone and email channels. You will resolve inquiries, maintain accurate records, and communicate product information with clarity to enhance satisfaction.

A strong emphasis on policy compliance and teamwork will support a seamless customer experience. We value problem-solving, patience, and the ability to handle multiple tasks while maintaining high-quality interactions.