Bilingual Customer Service Agent - Monday to Friday

Dayforce; Blainville; On-site; CAD 36,000 - 48,000; Full time

Job summary

Dayforce is seeking a customer service professional in Blainville, QC to support customers across channels. The role involves answering questions, resolving complaints, entering data, and researching information to provide accurate product and service details.

The position requires bilingual fluency in French and English, with comfort using CRM systems and technology. Prior branch experience and health and safety knowledge are assets.

Qualifications

• General experience in customer service.
• Bilingual French and English (written and spoken).
• Proficient with technology and multi-channel tools.

Responsibilities

• Answer customer requests via phone, chat, and email.
• Perform data entry and research as needed.
• Interact with customers to provide product and service information and resolve complaints.
• Communicate with customers promptly to meet expectations.
• Assess customer needs and propose suitable solutions.
• Ensure customer satisfaction with professional service.

Skills

Bilingual FR/EN

CRM experience

Tech-savvy

Customer service

Tools

CRM software

Job description

YOUR CHALLENGES

Support customers by offering valuable and accurate information while answering questions and handling complaints about products and services.

YOUR RESPONSIBILITIES

• Answer customer requests through various channels (phone, chat, email);
• Perform data entry and conduct research;
• Interact with customers to provide them with the information requested on products and services and process and resolve complaints;
• Answer customer requests quickly;
• Communicate with customers through various channels;
• Assess customers’ needs and propose adequate solutions;
• Ensure customer satisfaction and offer professional customer service.

YOUR SPECIFIC MEASURES OF SUCCESS

• Service level;
• Average processing time;
• Average response time;
• CSAT;
• CES.

WHAT WE ARE LOOKING FOR

• General experience in customer service;
• Experience with a CRM, an asset;
• Ease with technology;
• Bilingual, (French and english, written and spoken);
• Previous branch experience, an asset;
• Knowledge of health and safety, an asset.