Bilingual Customer Service Agent - Monday to Friday

SPI Santé Sécurité / SPI Health and Safety; Blainville; Vor Ort; CAD 42.000 - 60.000; Vollzeit

Zusammenfassung

SPI Santé Sécurité / SPI Health and Safety in Blainville, QC seeks a customer service professional to support clients with product and service information. You will handle inquiries by phone, chat, and email, perform data entry, and help resolve issues while maintaining high service standards.

The ideal candidate is bilingual in French and English, comfortable with technology, and able to assess needs to propose solutions that ensure customer satisfaction.

Qualifikationen

• General experience in customer service.
• Experience with a CRM is an asset.
• Bilingual French and English, written and spoken.

Aufgaben

• Answer customer requests through various channels (phone, chat, email).
• Perform data entry and conduct research.
• Interact with customers to provide information on products and services and resolve complaints.
• Answer customer requests quickly.
• Communicate with customers through various channels.
• Assess customers’ needs and propose adequate solutions.
• Ensure customer satisfaction and provide professional customer service.

Kenntnisse

Customer service

Bilingual French-English

CRM familiarity

Tech literacy

Tools

CRM software

Jobbeschreibung

YOUR CHALLENGES

Support customers by offering valuable and accurate information while answering questions and handling complaints about products and services.

YOUR RESPONSIBILITIES

• Answer customer requests through various channels (phone, chat, email);
• Perform data entry and conduct research;
• Interact with customers to provide them with the information requested on products and services and process and resolve complaints;
• Answer customer requests quickly;
• Communicate with customers through various channels;
• Assess customers’ needs and propose adequate solutions;
• Ensure customer satisfaction and offer professional customer service.

YOUR SPECIFIC MEASURES OF SUCCESS

• Service level;
• Average processing time;
• Average response time;
• CSAT;
• CES.

WHAT WE ARE LOOKING FOR

• General experience in customer service;
• Experience with a CRM, an asset;
• Ease with technology;
• Bilingual, (French and english, written and spoken);
• Previous branch experience, an asset;
• Knowledge of health and safety, an asset.