Bilingual Customer Service Specialist (English/French)

UAP inc.; Mississauga; On-site; CAD 49,000 - 53,000; Full time

Job summary

UAP inc. in Mississauga, Ontario, is seeking a Bilingual Customer Service Specialist (English/French) to join our team.

You will handle high-volume orders and inquiries, provide accurate product information, and ensure responsive, courteous service to customers across Canada. The role requires at least two years of customer service experience, strong organizational skills, and proficiency with Microsoft Office.

Qualifications

• Bilingual in English and French, both written and spoken, to support customers and colleagues across Canada.
• Two or more years of customer service or related experience.
• Strong organizational skills and a customer-focused approach.
• Intermediate proficiency with Microsoft Office Suite.
• Ability to address customer concerns effectively and de-escalate challenging situations.
• Knowledge of the heavy vehicle parts market, or related industry experience, is an asset.

Responsibilities

• Process a high volume of customer orders and inquiries by phone and email in a professional and courteous manner.
• Manage product returns and provide the information needed to ensure an accurate and seamless process.
• Research parts, inventory availability, and pricing through the warehouse management system (WMS), while documenting lost sales and their causes.
• Partner with management and sales teams to improve efficiencies, uphold company policies, and support evolving business needs.
• Develop expertise in products and solutions to confidently respond to questions related to products, pricing, and shipping.
• Build productive, long-term customer relationships, anticipate customer needs, and identify relevant upselling opportunities.
• Complete special projects and other duties as assigned.

Skills

Bilingual English/French

Customer service

Organizational skills

Microsoft Office

Tools

Microsoft Office Suite

Job description

UAP inc. in Mississauga, Ontario, is seeking a Bilingual Customer Service Specialist (English/French) to join our team.

You will handle high-volume orders and inquiries, provide accurate product information, and ensure responsive, courteous service to customers across Canada. The role requires at least two years of customer service experience, strong organizational skills, and proficiency with Microsoft Office.