Bilingual Client Support Pro (French/English) – Hybrid + RRSP

Demant; Kitchener; Hybrid; CAD 45.000 - 60.000; Vollzeit

Benefits dieser Stelle

Excellent medical benefits

Paid vacation

RRSP Matching

Dynamic work atmosphere

Zusammenfassung

Demant in Canada seeks a bilingual English/French Customer Support Associate to handle inquiries, orders, and service-related needs in a high-volume environment. This hybrid role is based in Kitchener, Ontario.

You will provide product knowledge, process orders using Navision, coordinate with Operations and Finance, and contribute to quality improvement while delivering exceptional customer service.

Qualifikationen

• Excellent verbal and written communication in English and French.
• Experience in sales, customer service, or office administration is preferred.
• Ability to handle high volume telephone and email inquiries.

Aufgaben

• Respond to a high volume of customer inquiries via phone and email.
• Assist with order placement, status updates, and repairs.
• Provide basic product and technical support and resolve issues promptly.
• Process and track orders using Navision; coordinate with multiple internal teams.
• Maintain records and assist with quality initiatives and documentation.

Kenntnisse

Customer service

Communication

Bilingual EN/FR

Ausbildung

High school diploma or equivalent

Tools

Navision

Jobbeschreibung

Demant in Canada seeks a bilingual English/French Customer Support Associate to handle inquiries, orders, and service-related needs in a high-volume environment. This hybrid role is based in Kitchener, Ontario.

You will provide product knowledge, process orders using Navision, coordinate with Operations and Finance, and contribute to quality improvement while delivering exceptional customer service.