Bilingual Customer Service & Orders Coordinator

Apotex Inc.; Toronto; Sur place; CAD 48 000 - 66 000; Plein temps

Résumé du poste

Apotex Inc. in Canada seeks a bilingual (English/French) Customer Service and Order Management Associate for a 9‑month contract.

You will support day-to-day customer service and order management activities, coordinating with Customer Service Representatives, Supply Chain, and Quality to ensure accurate orders and timely issue resolution. The role focuses on timely order processing, accurate documentation, and collaboration with internal teams to maintain customer satisfaction.

Qualifications

• Fluency in French required for bilingual role.
• Strong communication and organizational skills.
• Experience with ERP/MRP concepts and applications an asset.
• Experience with Microsoft applications required.
• Good analytical and decision-making skills an asset.
• Ability to be an independent decision maker.

Responsabilités

• Assist as a point of contact for customer inquiries, providing timely support on orders, shipments, invoicing, and general service needs.
• Support the entry and verification of customer Purchase Orders/EDI orders in SAP, ensuring accuracy in product availability, pricing, and delivery details.
• Perform basic checks for issues such as price discrepancies, credit blocks, or duplicate orders, and elevate when needed.
• Support with processing damage or shipment-related claims in SAP/Salesforce and maintain accurate documentation.
• Provide administrative support for compliance-related documentation, including Controlled Substance, Precursor, and SOM permits (as required).
• Coordinate with logistics and supply chain teams to issue shipping instructions, update product details, or request required documentation.
• Support a customer-focused environment by identifying issues, communicating clearly, and contributing to process improvements.
• Follow all safety procedures and collaborate with team members to meet departmental goals.
• Models a customer-centric mindset by anticipating needs, resolving issues proactively, and fostering positive customer experiences.
• Takes initiative to identify needs, solve problems, drive process improvements, and follow through without requiring direction.
• Contribute in the development and revision of policies, procedures, and processes to improve efficiency and service standards.
• Works in a safe manner collaborating as a team member to achieve all outcomes.
• Demonstrate Behaviours that exhibit our organizational Values: Integrity, Courage, Teamwork, and Innovation.
• Ensure personal adherence with all compliance programs including the Global Business Ethics and Compliance Program, Global Quality policies and procedures, Safety and Environment policies, and HR policies.
• Provide customer service support for multiple affiliated pharmaceutical business units, ensuring alignment with each entity’s product portfolio, regulatory requirements, and quality procedures.
• Apply standardized processes while recognizing entity-specific requirements, where applicable.
• Report any notified suspected Adverse Drug Reactions to Global Pharmacovigilance in accordance with Corporate SOPs.
• All other relevant duties as assigned.

Connaissances

Fluent French

Strong communication

Organizational skills

ERP/MRP concepts

MS Office

Analytical skills

Independent decision maker

Formation

College education

Description du poste

Apotex Inc. in Canada seeks a bilingual (English/French) Customer Service and Order Management Associate for a 9‑month contract.

You will support day-to-day customer service and order management activities, coordinating with Customer Service Representatives, Supply Chain, and Quality to ensure accurate orders and timely issue resolution. The role focuses on timely order processing, accurate documentation, and collaboration with internal teams to maintain customer satisfaction.