Bilingual Customer Service Specialist - Hybrid Remote

Fort; Quebec; Hybrid; CAD 42,000 - 52,000; Full time

Benefits offered by this job

Comprehensive group insurance

Retirement plan

Hybrid remote work

Team social events

Wellness benefits

Job summary

Fort Insurance & Group Benefits is seeking a customer service professional to be the first point of contact for clients, handling calls with courtesy and efficiency. You will identify needs, direct inquiries to the right resources, and maintain thorough client records. Fort emphasizes teamwork, strong service, and ambassadorship of its values.

The role offers hybrid remote work, comprehensive benefits, and opportunities for social engagement as part of a supportive team in Quebec.

Qualifications

• Experience in a customer service role.
• Experience working in a call centre environment.
• Strong listening skills and attention to detail.
• Fluent in French and English, both spoken and written.

Responsibilities

• Answer incoming calls as first point of contact for clients.
• Provide courteous, professional, and efficient customer service.
• Identify clients’ needs and direct them to the appropriate resource.
• Prioritize requests to ensure efficient handling.
• Complete required administrative follow-ups.
• Maintain accurate client records for continuity and quality of service.
• Act as an ambassador of Fort’s values.

Skills

Customer service

Call centre experience

Bilingual

Microsoft Office

Tools

MS Office

Job description

Fort Insurance & Group Benefits is seeking a customer service professional to be the first point of contact for clients, handling calls with courtesy and efficiency. You will identify needs, direct inquiries to the right resources, and maintain thorough client records. Fort emphasizes teamwork, strong service, and ambassadorship of its values.

The role offers hybrid remote work, comprehensive benefits, and opportunities for social engagement as part of a supportive team in Quebec.