Customer Service Assistant – Personal Lines

Fort; Quebec; Hybrid; CAD 42,000 - 52,000; Full time

Benefits offered by this job

Comprehensive group insurance

Retirement plan

Hybrid remote work

Team social events

Wellness benefits

Job summary

Fort Insurance & Group Benefits is seeking a customer service professional to be the first point of contact for clients, handling calls with courtesy and efficiency. You will identify needs, direct inquiries to the right resources, and maintain thorough client records. Fort emphasizes teamwork, strong service, and ambassadorship of its values.

The role offers hybrid remote work, comprehensive benefits, and opportunities for social engagement as part of a supportive team in Quebec.

Qualifications

• Experience in a customer service role.
• Experience working in a call centre environment.
• Strong listening skills and attention to detail.
• Fluent in French and English, both spoken and written.

Responsibilities

• Answer incoming calls as first point of contact for clients.
• Provide courteous, professional, and efficient customer service.
• Identify clients’ needs and direct them to the appropriate resource.
• Prioritize requests to ensure efficient handling.
• Complete required administrative follow-ups.
• Maintain accurate client records for continuity and quality of service.
• Act as an ambassador of Fort’s values.

Skills

Customer service

Call centre experience

Bilingual

Microsoft Office

Tools

MS Office

Job description

Fort Insurance & Group Benefits is among the top 10 damage insurance brokerage firms in Quebec. Here, we are truly passionate about what we do, and it shows in the excellence of our advice. Join a team united by the passion of advising others.

Let’s start with a couple key points, at Fort:

• We’re far from acrobats, but we are flexible with tailored schedules and hybrid remote work.
• We care about your well-being and offer a competitive group insurance and retirement plan.
• We even spend some time with each other outside the office, organizing social activities and festive evenings.
• Keep reading, we’re going to continue surprising you!

An overview of your day-to-day

• Answer incoming calls as the first point of contact for clients.
• Provide courteous, professional, and efficient customer service.
• Quickly identify clients’ needs and direct them to the appropriate resource.
• Prioritize requests to ensure they are handled efficiently.
• Complete the required administrative follow-ups.
• Maintain accurate, thorough, and detailed client records to ensure continuity and quality of service.
• And through it all, be an ambassador of Fort’s values

The experience we’re looking for

• You have experience in a customer service role.
• You have experience working in a call centre environment.
• Strong listening skills are one of your greatest strengths.
• You have good computer skills, including proficiency with Microsoft Office and other common software.
• You are detail-oriented and know how to organize your work, manage priorities, and meet deadlines.
• You are fluent in both French and English, both spoken and written, as you will communicate with international partners (clients, suppliers, etc.).
• You are able to work effectively in a collaborative team environment.

Our commitment to you (our perks!)

• Comprehensive group insurance (telemedicine, dental care, glasses, enhanced mental health support, etc.)
• A health and wellness account of $300 per year.
• Work-life balance with a flexible schedule, hybrid remote work, and a summer schedule.
• Chair massages three times a year.
• Fresh fruits in the office every week.
• Generous vacation time based on your recognized experience (minimum of 3 weeks!).
• Enhanced statutory holidays + 9 personal days + day off on your birthday.
• Additional bonuses with commissions and referrals.
• “Extracurricular” activities organized by our social club.
• An internal training department with 100% paid training because we believe in your career development.
• We also think about your future with a retirement plan and employer contributions.

It’s simple. At Fort, we gather all the ingredients to continually renew your passion and create a work environment filled with little (and big!) perks.