Bilingual Insurance Support Specialist

BMO Insurance

Nova Scotia

On-site

CAD 37,000 - 70,000

Full time

8 days ago

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Benefits offered by this job

Health insurance

Tuition reimbursement

Retirement savings plans

Accident and life insurance

Job summary

BMO Insurance is seeking a Customer Support Representative to assist bank clients with their group insurance needs. You will join a dynamic, high-performing team, provide clear information, guide clients to digital tools, and ensure a seamless, compliant experience.

This role requires English and bilingual (French/English) proficiency, experience in customer service or sales, and comfort using CRM platforms and digital channels. Competitive pay with benefits and opportunities for growth.

Qualifications

English and bilingual (French/English) proficiency required.
Previous experience in customer service, sales, or contact center environments preferred.
Strong communication and interpersonal skills with a client-first mindset.
Comfortable using digital tools, CRM platforms, and virtual engagement channels.

Responsibilities

Engage with bank clients through inbound and outbound channels to support group insurance products.
Provide general information on group insurance products and guide clients to online resources and tools.
Direct clients to complete applications through digital platforms, ensuring a smooth process.
Support enrollment of customers in travel insurance by guiding them through required steps.