Bilingual Insurance Client Services Specialist

BMO Insurance; Toronto; On-site; CAD 41,000 - 80,000; Full time

Benefits offered by this job

Health insurance

Tuition reimbursement

Accident and life insurance

Retirement savings plans

Job summary

BMO Insurance in Canada is seeking a customer service oriented insurance specialist to join our team, providing accurate information by phone, email, and written correspondence. You will handle policy administration tasks, respond to inquiries, and collaborate with brokers, MGAs, and internal partners to support business objectives.

Fluency in French is an asset, and prior insurance knowledge is preferred. This full-time salaried role offers a competitive compensation package and opportunities

Qualifications

• Bilingual French would be an asset.
• 2-3 years of relevant experience in insurance or financial services.
• Post-secondary degree in related field desirable.
• Strong verbal and written communication, organization, and collaboration skills.
• Knowledge of policy contracts and processes is preferred.

Responsibilities

• Responds to inquiries and provides accurate information about insurance products.
• Supports policy administration and client service requests.
• Analyzes data to provide insights and recommendations.
• Collaborates with internal and external stakeholders.
• Ensures compliance with established procedures in all communications.
• Processes administrative tasks and submits for approval.
• Resolves issues and escalations as required.

Skills

Bilingual French

Communication

Organizational skills

Team collaboration

Analytical thinking

Education

Post-secondary degree

2-3 years experience

Job description

BMO Insurance in Canada is seeking a customer service oriented insurance specialist to join our team, providing accurate information by phone, email, and written correspondence. You will handle policy administration tasks, respond to inquiries, and collaborate with brokers, MGAs, and internal partners to support business objectives.

Fluency in French is an asset, and prior insurance knowledge is preferred. This full-time salaried role offers a competitive compensation package and opportunities