Bilingual Customer Service Representative, Travel Insurance — 100% Remote

Recruit Action inc.; Toronto; Remote; CAD 27,000 - 38,000; Full time

Benefits offered by this job

3 weeks vacation

Group insurance

Wellness program

Retirement plan

Career development

Education assistance

Job summary

Recruit Action inc. is seeking a Bilingual Customer Service Representative for Travel Insurance in a 100% remote role. You will support travelers, coordinate required services, and inform clients about coverage while delivering excellent service.

This position offers a competitive hourly salary, comprehensive benefits, wellness and retirement plans, and growth opportunities across a remote team.

Qualifications

• College diploma or equivalent required.
• Experience in customer service, telecommunications, or claims assistance.
• Bilingual in English and French; additional language is a plus.
• Excellent communication skills and professionalism.
• Ability to work in a dynamic, team-based environment.
• Strong computer skills including Microsoft Office.

Responsibilities

• Answer incoming client calls and provide empathetic support.
• Act as resource for insured members, families, and providers regarding coverage.
• Open claim files and direct clients to healthcare providers.
• Explain travel insurance coverage, exclusions, and limits.
• Coordinate services and authorize certain tests when needed.
• Support clients through the claims process and follow up.
• Document interactions in the claims management system.
• Collaborate with departments to resolve requests and complaints.
• Maintain high level of customer service in a fast-paced team setting.

Skills

Bilingual English/French

Customer service

Claims assistance

Telecommunications

Microsoft Office

Strong communication

Team environment

Empathy

Education

College diploma or equivalent

Tools

CRM software

Claims management system

Job description

Bilingual Customer Service Representative, Travel Insurance — 100% Remote

• Industry Sales, Customer Service, and Contact Center
• Date Opened 10/13/2026
• City Toronto
• Country Canada
• Job Opening ID 8103
• Job Type Permanent

Job Description

Travel Insurance, Remote Work

Join the travel assistance and insurance services sector for our client through a permanent remote work opportunity. Enjoy a competitive salary, comprehensive group benefits, a wellness program, a retirement savings plan, and genuine opportunities for professional growth and development. In this role, you will support travelers, coordinate required services, and provide information about insurance coverage while delivering a high level of customer service.

What is in it for you:

• Hourly salary of $23.41.
• Rotating schedule of 32-40 hours per week, based on operational needs.
• Availability required from 7:00 am to 11:00 pm, Sunday through Saturday, including statutory holidays.
• Hours of operation may change based on operational needs.
• 3 weeks of vacation to support a healthy work-life balance.
• Comprehensive group insurance plan, including health coverage with 100% prescription drug coverage, as well as dental, life, and travel insurance.
• Retirement savings plan to support your long-term goals.
• Wellness program including access to a fitness facility, physical activities, and health-related seminars.
• Opportunities for career advancement and professional development.
• Financial assistance program for continuing education.

Responsibilities:

• Answer incoming client calls and provide professional and empathetic support.
• Act as a resource person for insured members, their families, and medical facilities regarding coverage and benefits.
• Open claim files and direct clients to the appropriate healthcare providers.
• Explain travel insurance coverage, including applicable exclusions and maximum limits.
• Authorize certain medical tests and coordinate required services when necessary.
• Assist clients throughout the claims process and ensure appropriate follow-ups.
• Document interactions and transactions in the claims management system.
• Collaborate with various departments to resolve client requests and complaints.
• Maintain a high level of customer service in a fast-paced, team-oriented environment.

What you will need to succeed:

• College diploma or equivalent.
• Experience in customer service, telecommunications, or claims assistance.
• Bilingual in English and French to assist clients in both languages.
• A third language will be considered an asset.
• Excellent communication skills and professionalism.
• Ability to work in a dynamic, team-based environment.
• Strong computer skills including Microsoft Office and Internet use.