Travel Insurance Representative (AMF)

Zohorecruit; Montreal (administrative region); Hybrid; CAD 34,000 - 40,000; Full time

Benefits offered by this job

Hybrid work model

Pension plan with employer contrib.

3 weeks of vacation

EFAP (Employee and Family Assistance)

Discounts and privileges

Complimentary membership card

Job summary

Zohorecruit is seeking a Travel Insurance Representative to join the Assistance, Travel, and Member Services team in Canada. The role offers a hybrid work model, AMF-certified in accident and sickness insurance, and a comprehensive benefits package including a pension plan, vacation, EFAP, and exclusive discounts.

You will advise travelers on coverage, gather client information, and explain product features while ensuring AMF compliance and striving to meet sales and service targets in a

Qualifications

• College diploma, university degree, or other relevant educational background.
• AMF certification in accident and sickness insurance.
• Bilingual in French and English to support interactions with English-speaking clients, partners, or service providers.
• Strong learning ability.
• Excellent communication skills.
• Empathy and ability to build trust with clients.
• Strong analytical skills to identify needs and recommend appropriate solutions.
• Ability to work independently.
• Ability to achieve sales objectives.

Responsibilities

• Answer customer calls while demonstrating curiosity to fully understand their needs.
• Gather relevant information to recommend the most suitable coverage based on each client’s situation.
• Provide detailed information on insurance products, highlighting their features and benefits.
• Ensure compliance with AMF regulations and requirements.
• Meet performance expectations related to efficiency and sales, including call handling time, sales ratio, and service quality.
• Contribute to a positive team environment and collective success.
• Keep knowledge up to date by staying informed on procedures, coverage changes, and ongoing training requirements.
• Advise clients on additional products and services available.

Skills

Bilingual French-English

Excellent communication

Empathy

Analytical skills

Sales orientation

Independent work

Customer-focused

Education

AMF certification in accident and sickness insurance

College diploma / university degree or equivalent

Job description

• Industry Sales, Customer Service, and Contact Center
• Date Opened 10/02/2026
• Country Canada
• Job Opening ID 8074
• Job Type Permanent

Job Description

Travel Insurance Representative

AMF-Certified in Accident and Sickness Insurance

Join our client’s Assistance, Travel, and Member Services team and help travelers choose insurance coverage tailored to their needs. You will work in a collaborative, customer-focused environment centered on advisory services and client experience, while benefiting from a hybrid work model, comprehensive benefits, a pension plan with employer contributions, three weeks of vacation, an employee and family assistance program, and a variety of exclusive discounts and privileges.

What's in it for you:

• Hourly salary of $25-29.
• Full-time position, 35 hours per week.
• Variable schedule from Monday to Friday between 8:00 a.m. and 6:00 p.m., primarily 10:00 a.m. to 6:00 p.m.
• Hybrid work model with in-office presence required 2 days per month.
• Work location in Montreal or Quebec City.
• 5 floating days off.
• Competitive pension plan with employer contributions of up to 6%.
• 3 weeks of vacation to enjoy your personal time.
• Option to purchase additional vacation days for greater flexibility.
• Employee and Family Assistance Program (EFAP) available at all times.
• Complimentary membership card with access to exclusive privileges.
• Various discounts through travel centres, insurance products, and partner organizations.

Responsibilities:

• Answer customer calls while demonstrating curiosity to fully understand their needs.
• Gather relevant information to recommend the most suitable coverage based on each client’s situation.
• Provide detailed information on insurance products, highlighting their features and benefits.
• Ensure compliance with AMF regulations and requirements.
• Meet performance expectations related to efficiency and sales, including call handling time, sales ratio, and service quality.
• Contribute to a positive team environment and collective success.
• Keep knowledge up to date by staying informed on procedures, coverage changes, and ongoing training requirements.
• Advise clients on additional products and services available.

What you will need to succeed:

• Required qualifications
• College diploma, university degree, or other relevant educational background.
• AMF certification in accident and sickness insurance.
• Bilingual in French and English to support interactions with English-speaking clients, partners, or service providers.
• Strong learning ability.
• Excellent communication skills.
• Empathy and ability to build trust with clients.
• Strong analytical skills to identify needs and recommend appropriate solutions.
• Ability to work independently.
• Ability to achieve sales objectives.