Bilingual Customer Service Representative

Quantum Management Services Ltd.; Toronto; Hybrid; CAD 34,000 - 39,000; Part time

Job summary

Quantum Management Services Ltd. is hiring a Bilingual Customer Service Representative in Toronto, ON. The role supports a respected non-profit organization by assisting supporters and guiding them through programs and contributions.

Fluency in English and French is essential, with a focus on clear, professional communication. This 6-month, hybrid position requires strong customer service skills and the ability to work both independently and with teams.

Qualifications

• Fluency in English and French (spoken and written).
• Excellent communication and interpersonal skills.
• Customer service or call center experience preferred.
• Detail-oriented with strong organizational skills.
• Able to work independently and as part of a team.

Responsibilities

• Answer inbound calls in English and French.
• Provide clear, accurate information about programs, policies, and processes.
• Assist supporters with completing contributions and updating their records.
• Resolve inquiries in a timely and professional manner.
• Maintain detailed records of interactions.
• Collaborate with internal teams to ensure a smooth supporter experience.

Skills

Bilingual English/French

Strong communication

Customer service experience

Detail oriented

Teamwork / independent work

Job description

Position: Bilingual Customer Service Representative

Location: Toronto, ON

Salary: $25-$28 per hour

Job Type: 6 months (with potential for extension)

Work Model: Hybrid (1 day on-site)

Posting Type: Open vacancy

Are you fluent in English and French and enjoy helping people? Join our client, a respected non-profit organization, where your work will support important programs and ensure a positive experience for community members. As a Bilingual Customer Service Representative, you'll be the friendly voice assisting supporters and providing clear, professional guidance.

What You'll Do:

• Answer inbound calls in English and French.
• Provide clear, accurate information about programs, policies, and processes.
• Assist supporters with completing contributions and updating their records.
• Resolve inquiries in a timely and professional manner.
• Maintain detailed records of interactions.
• Collaborate with internal teams to ensure a smooth supporter experience.

What You Bring:

• Fluency in English and French (spoken and written).
• Excellent communication and interpersonal skills.
• Customer service or call center experience preferred.
• Detail-oriented with strong organizational skills.
• Able to work independently and collaboratively as part of a team.

All applications are reviewed by our recruitment team, and hiring decisions are made by people. We may also use AI-enabled tools to support parts of the application review process.