Bilingual Customer Service Representative

Kelly Services (Canada), Ltd.; Milton; On-site; CAD 48,000 - 55,000; Full time

Benefits offered by this job

Annual performance bonus

Extended health coverage

RRSP with 6% employer match

Paid holidays and generous paid time 0

Tuition Assistance Program

Job summary

Kelly Services (Canada), Ltd. is seeking bilingual (English/French) Customer Service Representatives for a permanent, onsite role in Milton, Ontario.

The position offers hourly pay from $35.00 to $40.00 and an opportunity for annual performance bonuses. Responsibilities include processing orders, product recommendations, handling inquiries, building customer relationships via phone, email and chat, and guiding customers through online ordering.

Qualifications

• Bi-lingual English and French required, with strong written and verbal skills.
• Excellent problem-solving, listening and communication abilities.
• Detail-oriented with accuracy; able to work independently and in a team.
• Prior customer service experience is a plus; training provided.

Responsibilities

• Process customer orders, make product recommendations and handle account inquiries using world‑class technology.
• Be a product and solutions expert, answering product, pricing and shipping questions quickly and confidently.
• Build business relationships with customers over phone, email and chat.
• Understand customer needs and recommend the company’s best solutions.
• Help customers navigate the company’s website and online ordering.

Skills

Bilingual (English/French)

Communication skills

Problem solving

Attention to detail

Team player / independent worker

Education

High school diploma or equivalent

Bachelor’s degree preferred

Job description

Permanent Position – Onsite Monday – Friday

Located in Milton, ON

Hourly pay ranges from $35.00 to $40.00 per hour

Significant growth and earning potential!

Our customer located in Milton, Ontario, is looking for Bilingual (English/French) Customer Service Representatives who are fluent in both verbal and written forms, to join their team on a permanent basis.

Responsibilities:

• Process customer orders, make product recommendations and handle account inquiries using world‑class technology.
• Be a product and solutions expert! They will equip you to answer product, pricing and shipping questions quickly and confidently.
• Build business relationships with customers over phone, email and chat.
• Understand customer needs and recommend the company's best solutions.
• Help customers navigate the company's website and online ordering.

Qualifications:

• High school diploma or equivalent. Bachelor's degree preferred.
• Excellent problem-solving, listening and communication skills.
• Exceptional attention to detail and accuracy.
• Ability to work independently in a team.
• A team player who collaborates well with others.
• Prior customer service experience is a plus, but if you are eager to learn, they provide excellent training!
• Excellent hourly pay rate ranges from $35.00 – $40.00 per hour.
• Annual performance bonus
• Company-paid extended health coverage and RRSP with 6% employer match that starts day one!
• Paid holidays and generous paid time off.
• Tuition Assistance Program that covers professional continuing education.

If you're looking for an opportunity where you can be your best self and join a fantastic team, look no further.

Why Kelly

As a worker today, it’s up to you to take charge of your career and look for opportunities to learn, grow, and achieve your potential. Helping you find what’s next is what we’re all about. We know what’s going on in the evolving world of work—just ask the nearly 500,000 people we employ each year. Connecting with us means getting the support, guidance, and opportunities needed to take your career where you may have never imagined.

About Kelly

At Kelly, we’re always thinking about what’s next and advising job seekers on new ways of working to reach their full potential. In fact, we’re a leading advocate for temporary and non-traditional workstyles because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live. Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.

Kelly is an equal opportunity employer, committed to employing a diverse workforce and providing accommodation for people with disabilities in all parts of the hiring process, as required under its Employment Accommodation Policy. Kelly will work with applicants to meet accommodation needs that are made known to Kelly in advance.