Bilingual Customer Service Representative

Bilingual Source; Guelph; Hybrid; CAD 50,000 - 58,000; Full time

Benefits offered by this job

Comprehensive benefits

Hybrid work after probation

Job summary

Bilingual Source in Ontario is recruiting a Bilingual Customer Service Representative for a one-year full-time contract with benefits, serving applicants navigating education program applications. French and English communication skills are required.

Initially on-site for training with a hybrid schedule after probation; on-site Monday, Tuesday, Thursday and remote Wednesday and Friday, 32 hours per week. The role emphasizes clear, professional support and meticulous record-keeping.

Qualifications

• Fluent in English and French; able to communicate clearly.
• Minimum two years of experience in a customer service environment.
• Comfortable using computers and standard office tools.
• Ability to work in a structured, sometimes fast-paced environment.
• Familiarity with post secondary education processes is an asset.

Responsibilities

• Respond to applicant inquiries by phone and email in both English and French.
• Provide clear explanations of processes, procedures, and requirements.
• Support internal administrative activities related to application services.
• Maintain accurate records and follow established service procedures.
• Assist applicants with navigating online systems and information resources.
• Contribute to a professional and respectful customer service environment.
• Manage multiple inquiries efficiently during busy periods.

Skills

Bilingual communication

Listening skills

Patience & diplomacy

Organizational & analytical abilities

Education

Post-secondary education

Job description

*1-year contract, strong chance for perm*

*Calling all recent graduates in the Guelph, Kitchener, Cambridge, and Waterloo area!*

Fully on-site for training.

Hybrid after probation:

Onsite- Monday, Tuesday, Thursday

Remote work days - Wednesday & Friday

Introduction

Our client is seeking a dependable and service oriented Bilingual Customer Service Representative to join their team in a one year full time contract role with benefits. This position supports individuals navigating important application processes for post secondary education programs. French and English communication skills are required.

This role is well suited for someone who enjoys helping others, values a structured environment, and takes pride in providing clear and professional customer support. You will join a collaborative team that focuses on reliability, consistency, and high quality service.

What You’ll Do

As a Bilingual Customer Service Representative, you will provide support to applicants and internal teams by answering questions, explaining processes, and ensuring information is delivered clearly and accurately. Your work will help people move forward in their educational journeys while maintaining a smooth and organized service experience.

Responsibilities

• Respond to applicant inquiries by phone and email in both English and French
• Provide clear explanations of processes, procedures, and requirements
• Support internal administrative activities related to application services
• Maintain accurate records and follow established service procedures
• Assist applicants with navigating online systems and information resources
• Contribute to a professional and respectful customer service environment
• Manage multiple inquiries efficiently during busy periods

Qualifications

• Strong written and verbal communication skills in both English and French
• Minimum two years of experience in a customer service environment
• Post secondary education
• Comfortable using computers, online systems, and standard office tools
• Strong listening skills, patience, diplomacy, and professionalism
• Ability to understand and retain detailed information
• Strong organizational and analytical abilities
• Ability to work effectively in a structured and sometimes fast paced environment
• Familiarity with post secondary education processes is considered an asset
• Salary range: $50,498 to $57,884 per year
• Full time schedule, approximately 32 hours per week over 4.5 days, Monday to Friday
• Comprehensive benefits during the contract period
• Hybrid work arrangement may be available after the probation period
• Supportive and collaborative team environment
• Structured schedule that supports work life balance

Why Work with Us

Our client offers a stable and supportive workplace where employees play a meaningful role in helping individuals take the next step in their education. Team members are valued for their professionalism, reliability, and dedication to service.

You will join an organization that prioritizes respectful communication, teamwork, and consistent processes. If you enjoy helping people, working within a supportive team, and building long term customer service expertise, this opportunity offers a rewarding environment to do so.

Disclosure: "Bilingual Source uses artificial intelligence (AI) technology to assist in screening and assessing applicants for this position. This technology helps us match your unique language skills and professional experience with the specific needs of our clients. Final hiring and interview decisions continue to be made by our human recruitment experts."

Vacancy: This is an existing vacancy with immediate availability. Our client is currently seeking Bilingual Customer Service Representative (French required).