Bilingual Customer Service Representative

Fuze HR Solutions

Mississauga

On-site

CAD 40,000 - 54,000

Full time

7 days ago

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Job summary

Fuze HR Solutions is recruiting for a Bilingual Customer Service Representative in Mississauga, Ontario, on a temp-to-perm basis. The role focuses on handling customer inquiries and order processing for Canada, with emphasis on French-speaking customers in Quebec.

You will manage quotations, purchase orders, and ERP-driven order flow in a fast-paced, technical environment, working fully on-site with standard daytime hours.

Qualifications

Fluent in English and French (written and spoken).
Minimum 3+ years in customer service, order processing, or related roles.
Experience processing orders and quotations in ERP systems.
Strong communication, organizational, and time-management skills.
Experience handling multiple priorities in a fast-paced environment.
Ability to work with multiple internal departments and provide accurate information.

Responsibilities

Respond to inquiries by phone and email in English and French.
Process customer orders, quotations, and purchase orders.
Enter and manage orders in an ERP system.
Coordinate with Sales, Finance, Purchasing, Inventory, Logistics, and Support teams.
Provide accurate order status updates and resolve issues.
Review specifications and references to identify parts and requirements.

Skills

Bilingual (English/French)

Order processing

Customer service

Quotations

Telephone skills

Written communication

Time management

Detail-oriented

Multitasking

Problem solving

Collaboration with departments

Education

Post-secondary education in Business/CS/SC

Tools

Oracle ERP

SAP

Job description

Bilingual Customer Service Representative – Temp-to-Perm

Location: Mississauga, Ontario
Job Type: Full-Time, Temp-to-Perm
Schedule: Monday to Friday, approximately 8:00 AM – 5:00 PM
Work Arrangement: Fully On-Site
Pay Rate: $29.00–$38.50/hour, based on experience

About the Company

Our client is a global leader in industrial automation and robotics, providing advanced automation solutions, robotic technology, and technical products to manufacturers and businesses across Canada and around the world.

Known for its innovation, engineering expertise, and commitment to customer service, the organization supports customers across a variety of industries and plays an important role in helping businesses improve productivity, efficiency, and manufacturing performance.

This is an excellent opportunity to join a well-established and respected organization and build a long-term career within the growing automation and robotics industry.

About the Opportunity

Fuze HR is currently recruiting for a Bilingual Customer Service Representative to join our client's team on a temp-to-permanent basis.

The successful candidate will provide customer service and order-processing support to customers across Canada, with a particular focus on supporting French-speaking customers in Quebec.

You will join an established five-person customer service team and manage customer inquiries, quotations, purchase orders, and spare/replacement parts orders from the initial customer request through to fulfillment and shipping.

This position is well suited to someone with strong customer service, order processing, and ERP experience who enjoys working in a technical and fast-paced environment.

Key Responsibilities

Respond to customer inquiries by phone and email in a professional and timely manner
Provide customer support in both English and French
Review customer requirements and determine appropriate parts, quantities, specifications, and availability
Prepare accurate quotations based on customer requirements
Verify pricing, inventory availability, and lead times
Receive, review, and process customer Purchase Orders
Enter and manage customer orders using an ERP system
Process and manage orders from quotation through PO processing, fulfillment, and shipping
Monitor orders and provide customers with accurate status updates
Follow up on deliveries and resolve order-related issues
Process returns, credits, warranty claims, and other customer service transactions
Gather and review technical information to accurately identify customer part requirements
Reference technical manuals, documentation, and product information when assisting customers
Work closely with internal departments, including Sales, Finance, Purchasing, Inventory, Logistics, Technical Support, Service, and Training
Maintain accurate customer and order information within the ERP system
Manage multiple customer requests while maintaining a high level of accuracy and attention to detail
Handle challenging customer situations professionally and work toward effective resolutions
Develop strong product knowledge to provide increasingly effective customer support

What We're Looking For

Fluent in French and English, both written and verbal
3+ years of customer service, order processing, inside sales, or related experience
Experience processing customer orders through an ERP system
Experience preparing quotations and processing Purchase Orders
Strong telephone and customer service skills
Excellent written and verbal communication skills
Strong attention to detail and accuracy
Excellent organizational and time-management skills
Ability to manage multiple priorities in a fast-paced environment
Strong problem-solving and follow-up skills
Professional, courteous, and customer-focused approach
Ability to work effectively with multiple internal departments
Comfortable learning technical products, parts, specifications, and documentation
Experience with Oracle ERP
Experience with SAP or another ERP system
Experience in industrial, manufacturing, automation, robotics, equipment, or spare parts environments
Technical customer service experience
Inside sales or technical order-processing experience
Experience working with technical manuals or product documentation
Post-secondary education in Business, Customer Service, Supply Chain, or a related field

Why Join This Opportunity?

Temp-to-permanent opportunity with a globally recognized organization
$29.00–$38.50/hour, based on experience
Monday to Friday daytime schedule
Fully on-site position
Join an established and collaborative customer service team
Gain valuable experience in the industrial automation and robotics industry
Opportunity for long-term career growth and permanent employment
Potential access to a comprehensive permanent employee compensation and benefits package, subject to the employer's terms and eligibility requirements

Important Requirements