Bilingual Customer Service Representative

Adecco; Markham; Hybrid; CAD 80,231,000 - 88,828,000; Full time

Benefits offered by this job

Free parking

Near YRT stop

Benefits after 600 hours

Job summary

Adecco Professional Staffing is partnering with an established client to fill a Bilingual Customer Service Representative role in Markham, ON. This 1-year temporary position requires 2–3 years of experience in a busy call center or corporate setting, and fluency in English and French.

The role involves phone, email and chat support in both official languages, with a hybrid work model. The schedule is Monday to Friday, 8:30am–5pm, with 2 remote days and 3 in-office days (Tuesday–Thursday).

Qualifications

• 2–3 years in a customer service role, preferably in a busy call center or corporate setting.
• Bilingual in French and English, written and spoken.
• Experience with MS Office; SAP or order management tools is a plus.
• Corporate office setting experience is preferred.
• Ability to handle multiple priorities under pressure.

Responsibilities

• Responds to varied volumes of incoming calls in both English and French in a professional manner.
• Answer questions, inquiries and resolve issues in a timely manner.
• Process customer orders and assist customers with online orders.
• Respond to email inquiries, chat and orders in both English and French.
• Build and maintain customer relationships to ensure ongoing business partnerships.

Skills

Bilingual (French/English)

Customer service

MS Office

Communication

Ability to work under pressure

Education

Post-secondary education or relevant experience

Tools

SAP

Order management tools

Job description

Bilingual Customer Service Representative job opening in Markham, ON (English/French)

Adecco Professional Staffing is currently partnering with an established and stable client looking to find top bilingual talent for another Bilingual Customer Service Representative job opening in Markham, ON. To be considered for this opportunity, you must bring at least 2-3 years experience, preferably in a busy corporate or call center setting to the table alongside a drive to support corporate and consumer clients; both over the phone and via email/chat. This active opportunity will start out as an 1 year temporary hire with a very high potential to extend or possibly become something more down the road. This open Bilingual Customer Service job opening in Markham, ON is available NOW so please read on if you are intrigued. KEY TO NOTE - the working hours are would be Monday to Friday from 8:30am - 5pm (no evenings or weekends!) and no sales; it will also be a hybrid of remote (2 days) and in-office (3 days - Tuesday, Wednesday, Thursday).

Responsibilities for the Bilingual Customer Service Representative job opening in Markham, ON may include, but are not limited to;

• Responds to varied volumes of incoming calls in a professional and diligent manner, in both English and French
• Answer questions, inquiries and deal with problems/issues in a positive and time sensitive way
• Process customer orders in an order entry system; assist customers in walking through online orders steps/process as well where applicable
• Respond to email inquiries, chat and orders in both English and French
• Build and maintain customer relationships to ensure continued business partnerships, retention and growth
• Clientele can be a mix of business professionals, consumers and retailers
• Please note that this is NOT A SALES position

Qualifications for the Bilingual Customer Service Representative job opening in Markham, ON include;

• At least 2-3 years experience in a Customer Service position, ideally call center or corporate setting but with high volumes
• Bilingual (French/English) - written and spoken in both official languages is a must
• Related post-secondary education or relevant work-related experience (asset to those with pharmaceutical, medical device, or general medical industry experience - please note this is in a corporate office setting)
• Excellent interpersonal skills; these roles are in a smaller team setting so the fit is key
• Ability to control multiple priorities, to work under pressure and meet deadlines
• Strong MS Office skills and ability to learn other PC applications and programs; experience in SAP or other order management tools a strong asset

Our client offers a busy yet business casual office setting as well as a hybrid work model, a positive work culture, opportunity to extend or more, free parking or near a YRT stop, an hourly pay rate of $28-31/hr + vacation pay and options of benefits after 600 hours and more.

Vacancy Status:

This posting is for an existing vacancy

At Adecco our purpose is simple: to make the future work for everyone. We live our values, Passion, Collaboration, Inclusion, Courage, and Customers at Heart, by fostering a workplace where diversity is celebrated and every voice matters. We encourage applications from individuals of all backgrounds and identities. Together, we’re making the future work for everyone.