Bilingual Customer Service Representative

Bilingual Source; Milton; On-site; CAD 44,000 - 50,000; Full time

Benefits offered by this job

Extended health coverage

RRSP employer match

Paid holidays

Bonus opportunities

On-site amenities

Job summary

Bilingual Source is seeking a customer service professional in Milton, Canada, fluent in both French and English, to join a stable, Monday–Friday schedule with consistent hours and strong benefits.

You will handle inquiries, process orders, and provide courteous support using modern tools in a collaborative, team-oriented environment. Training is provided to build product knowledge and service proficiency.

Qualifications

• Fluent written and verbal communication in French and English.
• High school diploma or equivalent required.
• Bachelor's degree preferred.
• Previous customer service experience is an asset.
• Comfortable communicating with customers by phone, email, and chat.
• Able to learn product information and customer service systems through training.
• Dependable, organized, and team-oriented.

Responsibilities

• Process customer orders and respond to inquiries in a collaborative customer service environment.
• Communicate professionally with customers by phone, email, and chat in both French and English.
• Assist customers with website navigation and online ordering.
• Answer questions related to products, pricing, availability, orders, and shipping.
• Develop strong product and service knowledge through training and ongoing experience.
• Provide accurate, consistent, and courteous customer support.
• Work closely with team members to maintain reliable service standards.

Skills

Bilingual French-English

Customer service experience

Communication skills

Education

High school diploma or equivalent

Bachelor's degree preferred

Job description

Introduction

Are you fluent in both French and English and looking for a stable customer service opportunity with consistent hours, strong benefits, and a supportive team environment?

Compensation:

$32 to $36 per hour

Schedule:

Monday to Friday, 9:30 AM to 6:00 PM

Vacancy Status:

This is an existing vacancy with immediate availability.

What You’ll Do

You will be a dependable point of contact for customers, providing clear and helpful service in both French and English. You will work with an established team and modern customer service tools to resolve inquiries, process orders, and make each interaction as straightforward as possible.

Training is provided to help you build strong knowledge of the products, services, ordering processes, pricing, and shipping options you will discuss with customers.

Responsibilities

• Process customer orders and respond to inquiries in a collaborative customer service environment.


• Communicate professionally with customers by phone, email, and chat in both French and English.


• Assist customers with website navigation and online ordering.


• Answer questions related to products, pricing, availability, orders, and shipping.


• Develop strong product and service knowledge through training and ongoing experience.


• Provide accurate, consistent, and courteous customer support.


• Work closely with team members to maintain reliable service standards.

Qualifications

• Fluent written and verbal communication skills in French and English.


• High school diploma or equivalent required.


• Bachelor's degree is preferred, but not required.


• Previous customer service experience is an asset.


• Comfortable communicating with customers by phone, email, and chat.


• Able to learn product information and customer service systems through provided training.


• Dependable, organized, and comfortable working within a structured, team-oriented environment.

Our client offers a comprehensive compensation and benefits package designed to support long-term stability and employee well-being, including:

• Compensation of $32 to $36 per hour.


• Extended health coverage, including medical, dental, and vision benefits, available after 30 days.


• Basic life insurance, disability coverage, and wellness programs.


• RRSP program with a 6% employer match, with eligibility after 30 days.


• Paid holidays and generous paid time off.


• Performance and incentive bonus opportunities.


• Consistent Monday-to-Friday working hours.


• On-site employee amenities, including dining, fitness, and outdoor spaces.


• Employee appreciation activities and opportunities for community involvement.


• A clean, modern, professional workplace.

Why Work with Us

This opportunity is well suited to someone who values stability, consistency, clear expectations, and dependable team support. You will have a predictable weekday schedule and structured training to help you become comfortable and confident in the role.

For a bilingual professional looking to build a long-term customer service career in a supportive environment, this position offers competitive hourly compensation, comprehensive benefits, retirement savings support, paid time off, and the security of joining an established and growing operation.

Disclosure: "Bilingual Source uses artificial intelligence (AI) technology to assist in screening and assessing applicants for this position. This technology helps us match your unique language skills and professional experience with the specific needs of our clients. Final hiring and interview decisions continue to be made by our human recruitment experts."

Vacancy: This is an existing vacancy with immediate availability. Our client is currently seeking Bilingual Customer Service Representative (French Required).