Bilingual Customer Service Representative

Agilus Work Solutions; Mississauga; Hybrid; CAD 50,000 - 55,000; Full time

Benefits offered by this job

Hybrid work model

3 days in office / 2 days remote

Comprehensive benefits starting Day 1

Pension with employer contributions

Job summary

Agilus Work Solutions in Mississauga, Ontario, is recruiting a Bilingual Customer Service Representative (English/French) for a hybrid role supporting B2B clients in Imaging, Printing & Graphic Communications. You will manage orders, provide updates, and coordinate timely issue resolution.

The role requires fluency in English and French, 1–3 years of customer service or admin experience, and proficiency with Microsoft Office; SAP/ERP experience is a plus.

Qualifications

• Bilingual English and French written and spoken.
• 1–3 years of customer service, client support, or admin experience.
• Experience supporting business-to-business (B2B) customers.

Responsibilities

• Respond to inquiries via phone, email, and online platforms.
• Monitor orders and provide delivery updates.
• Resolve customer concerns and coordinate solutions through to completion.
• Enter and maintain order information in company systems.
• Track shipments and investigate delivery issues.
• Process returns, exchanges and related documentation.
• Collaborate with operations, sales, production and finance to ensure service excellence.

Skills

Bilingual English/French

Customer service

B2B experience

Microsoft Office

SAP/ERP familiarity

Tools

Microsoft Office

SAP/ERP

Job description

Bilingual Customer Service Representative (English/French) Role Open Now!

Agilus by Synergie is recruiting for a Bilingual Customer Service Representative in the Imaging, Printing & Graphic Communications Industry in a hybrid work environment in Mississauga, Ontario. Are you a bilingual customer service professional who thrives in a fast-paced environment and enjoys building relationships, solving problems, and coordinating with multiple teams?

We're seeking a Bilingual Customer Service Representative (English/French) to join a collaborative and supportive organization that values employee development, work-life balance, and long-term career growth. In this role, you'll serve as a key point of contact for business clients, ensuring a seamless customer experience from order placement through delivery and issue resolution.

• Total rewards: $50000.00 - $55000.00 annually
• Hybrid work model with 3 days in office and 2 days working from home
• Daytime schedule with no regular overtime requirements
• Supportive leadership team that invests in employee growth
• Opportunity to work cross-functionally with multiple departments
• Comprehensive benefits package starting on Day 1
• Pension program with employer contributions and matching opportunities
• Long-term career development within an organization known for employee retention

A typical day:

• Respond to customer inquiries via phone, email, and online platforms
• Monitor customer orders and provide timely updates on delivery schedules
• Resolve customer concerns and coordinate solutions through to completion
• Enter and maintain customer order information accurately within company systems
• Track shipments and investigate delivery-related issues
• Process returns, exchanges, and related documentation
• Collaborate with internal teams including operations, sales, production, and finance
• Ensure exceptional customer service through proactive follow-up and issue resolution

Successful candidates will have:

• Bilingual fluency in English and French, both written and verbal
• 1 to 3 years of customer service, client support, or administrative experience
• Experience supporting business-to-business (B2B) customers
• Strong communication and relationship-building skills
• Excellent problem-solving and conflict-resolution abilities
• Strong organizational skills and attention to detail
• Proficiency with Microsoft Office and business software applications
• Experience with SAP or ERP systems is considered an asset

This posting is for an active opening.