BILINGUAL CUSTOMER SERVICE REPRESENTATIVE

Emerson; Brantford; On-site; CAD 40,000 - 70,000; Full time

Job summary

An established industry player is seeking a dynamic Bilingual Customer Service Representative to join their team. This role is essential for driving sales and fostering strong relationships with customers. The successful candidate will leverage their technical knowledge and exceptional communication skills to provide inside technical support and develop tailored solutions for clients. With a focus on collaboration and customer satisfaction, this position offers a unique opportunity to grow within a supportive and innovative environment. If you're passionate about sales and customer service, this role is perfect for you.

Benefits

Career development

Flexible benefits

Supportive environment

Inclusive culture

Qualifications

• Proven experience in customer service or sales, preferably in industrial automation.
• Ability to convey complex information clearly and concisely.

Responsibilities

• Engage with customers to identify their technical needs and provide solutions.
• Maintain accurate records of sales activities and customer interactions.

Skills

Bilingual (English & French)

Customer Service

Sales Skills

Technical Knowledge

Communication Skills

Negotiation Skills

Organizational Skills

Education

Diploma in a relevant field

Tools

Salesforce CRM

Microsoft Office

Job description

BILINGUAL CUSTOMER SERVICE REPRESENTATIVE

Join to apply for the BILINGUAL CUSTOMER SERVICE REPRESENTATIVE role at Emerson

BILINGUAL CUSTOMER SERVICE REPRESENTATIVE

4 days ago Be among the first 25 applicants

Join to apply for the BILINGUAL CUSTOMER SERVICE REPRESENTATIVE role at Emerson

Job Description

If you are a bilingual (English & French) technical sales professional looking for an opportunity to grow, Emerson has an exciting opportunity for you. We are seeking a dynamic and motivated Inside Technical Sales Representative to join our team. The successful candidate will play a crucial role in driving sales and fostering strong relationships with both new and existing customers. This position requires a blend of technical knowledge and exceptional sales skills to effectively communicate the value of our products and services. As an Inside Technical Sales Representative, you will provide inside technical support by responding to and processing customer requests. You will develop a deep understanding of the customers' key goals and how Emerson can provide solutions to help meet them.

Responsibilities:

• Proactively engage with potential and existing customers via phone, email, and virtual meetings to identify their technical needs and provide appropriate solutions.
• Develop and maintain a deep understanding of our product portfolio and stay informed about industry trends and technologies.
• Generate new business opportunities through lead follow-up, cold calling, and targeted outreach.
• Provide accurate quotations, product troubleshooting, and competitor crossovers based on customer requirements.
• Collaborate with outside sales, customer service, marketing, and operations teams to address customer inquiries and ensure seamless service delivery.
• Maintain accurate records of sales activities, customer interactions, and pipeline management in our CRM system.
• Provide feedback and insights to the outside sales team to refine strategies and improve customer experience.
• Work within our CRM, Salesforce, to resolve customer and inter-company inquiries.
• Keep files and quotes current and organized.
• Back up other team members as needed.

Who You Are: You partner with others to get work done, understand different approaches, follow through on commitments, and provide helpful information across the organization.

Requirements:

• Diploma in a relevant field
• Proven experience in customer service or a similar sales role, preferably within the industrial or factory automation sector
• Ability to convey complex information clearly and concisely
• Excellent communication, negotiation, and interpersonal skills in both English and French
• Self-motivated with a proactive approach to sales
• Ability to work independently and collaboratively
• Proficiency in CRM software and Microsoft Office
• Strong organizational skills and attention to detail

Preferred Qualifications:

• Experience using Salesforce CRM

Our Culture & Commitment: At Emerson, we value diversity, innovation, and collaboration. We offer career development, inclusive culture, flexible benefits, and a supportive environment to help you thrive and make an impact.

Equal Opportunity Employer: Emerson is committed to a workplace free of discrimination and harassment. We encourage all qualified applicants, including women, Indigenous Peoples, visible minorities, and persons with disabilities, to apply. Reasonable accommodations are available.

Contact: If you need accommodations, contact Human Resources or [e-mail].

About Us: Emerson is a global leader in automation technology, helping industries operate more sustainably and efficiently through innovative solutions and digital transformation.