Bilingual Customer Service Representative

Randstad Canada; Guelph; On-site; CAD 50,000 - 60,000; Full time

Job summary

Join a family-owned industrial company as a Bilingual Customer Service Representative in Guelph! This full-time role offers a competitive salary and excellent benefits, including health insurance and a company pension. You will be the key point of contact for customers, providing product information and assisting with their purchasing decisions. If you have strong bilingual communication skills and a passion for customer service, this is the perfect opportunity to thrive in a supportive work environment. Apply now to be part of a team that values diversity and inclusion!

Benefits

Extended health, dental, and vision insurance

Disability insurance

Company pension

Tuition reimbursement

Paid time off

On-site parking

Casual dress environment

Qualifications

• Minimum 2 years of customer service experience required.
• Bilingual in English and French is mandatory.

Responsibilities

• Communicate with customers in English and French via phone and email.
• Handle orders, returns, and complaints professionally.

Skills

Bilingual Communication (English and French)

Customer Service

Time Management

Problem-Solving

Sales Experience

Job description

Our manufacturing client in Guelph is seeking a Bilingual Customer Service Representative. This role is ideal for someone with strong bilingual communication skills and a background in customer service looking to join a family-owned industrial company with great benefits.

Type: Full-time, Permanent
Schedule: Monday to Friday, 8-hour shifts
Work Location: On-site in Guelph, ON

Advantages
Benefits Include:
- Competitive Salary: $50,000–$60,000/year
- Extended health, dental, vision, and life insurance
- Disability insurance
- Company pension
- Tuition reimbursement
- Paid time off and on-site parking
- Casual dress environment

Responsibilities
Responsibilities for the Bilingual Customer Service Representative:
- Communicate with customers in English and French via phone, email, and online chat
- Provide product information and assist with purchasing decisions
- Handle orders, returns, and complaints professionally
- Recommend additional products to support sales
- Maintain strong product knowledge and contribute to service improvements

Qualifications
Requirements:
- Bilingual in English and French (mandatory)
- Minimum 2 years of related customer service experience
- Strong communication, time management, and problem-solving skills
- Sales experience is an asset

Summary
How to apply:
1) Respond directly to this job posting by registering and applying to the posting directly at www.randstad.ca
2) Please also directly email: [e-mail] and [e-mail] with the title "Bilingual Customer Service Representative".

Our services will never be at a cost to you. Registration with Randstad offers you the benefits of our industry knowledge and client database which spans many industries.

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to [e-mail] to ensure their ability to fully participate in the interview process.