Customer Service & Operations Coordinator

XTL Transport, Logistics, Distribution; Vaudreuil-Dorion; On-site; CAD 48,000 - 64,000; Full time

Benefits offered by this job

Employer-paid benefits

RRSP with employer contributions

Competitive salary

Job summary

XTL Transport is seeking a Customer Service & Operations Coordinator to join our on-site Operations team in Vaudreuil-Dorion. This role focuses on coordinating cross-border and domestic deliveries with proactive communication and a strong customer service mindset.

Candidate should have 2+ years in trucking/transport customer service, fluency in English and French, and experience with dispatch systems. AS400 and a Transportation Management System are assets. Competitive benefits apply.

Qualifications

• Minimum 2 years of customer service experience in trucking or transportation.
• Fluent in French and English (required).
• Knowledge of dispatch systems and ability to learn new technologies.

Responsibilities

• Gather and analyze customer requirements to understand expectations and delivery constraints.
• Coordinate deliveries and freight transfers between branches to meet customer needs.
• Maintain proactive communication with customers, branches and internal teams throughout the process.
• Track orders and deliveries, manage issues, and promptly communicate changes to customers.
• Collaborate with departments to develop solutions for customer requests.
• Ensure every delivery meets agreed expectations and contributes to customer satisfaction.
• Monitor and process operational emails in real time.
• Manage dispatch operations, including real-time changes and system updates.

Skills

Customer service

Dispatch coordination

Bilingual (EN/FR)

Communication

Tools

AS400

TMS

Job description

Location: Vaudreuil-Dorion, Quebec

Schedule: On-site | Sunday to Thursday, 9:00 a.m. to 6:00 p.m.

XTL Transport is seeking a Customer Service & Operations Coordinator to join our Operations team. This role is essential to ensuring the efficient coordination of both cross-border and domestic deliveries. We are looking for a proactive, detail-oriented individual with experience in transportation operations management.

Key Responsibilities

• Gather and analyze customer requirements to understand their expectations, priorities, and delivery constraints.
• Coordinate deliveries and freight transfers between branches to effectively meet customer needs.
• Maintain clear and proactive communication with customers, branch locations, and internal teams throughout the process.
• Track orders and deliveries, manage unforeseen issues, and promptly communicate any changes to customers.
• Collaborate with various departments to develop solutions tailored to specific customer requests.
• Ensure that every delivery meets agreed-upon expectations and contributes to a positive customer experience.
• Maintain a customer-focused approach by delivering professional, personalized, and efficient service aimed at customer satisfaction and retention.
• Monitor and process operational emails in real time.
• Manage dispatch operations, including real-time assignment changes and system updates.
• Communicate effectively with drivers regarding their deliveries.
• Ensure compliance with driver Hours of Service (HOS) regulations.
• Support customers and internal teams by providing timely updates and resolving issues.
• Utilize a Transportation Management System (TMS); experience with AS400 is considered an asset.
• Contribute to the development and adherence of operational procedures.

Requirements

• Minimum of 2 years of customer service experience in the trucking or transportation industry.
• Excellent command of both French and English (required).
• Knowledge of dispatch systems and ability to quickly learn new technologies.
• Excellent typing speed and strong attention to detail.
• Good knowledge of geography and transportation routes.
• Ability to prioritize tasks and perform effectively under pressure.
• Resourceful, self-motivated, and highly organized.

Work Environment & Benefits

• Fast-paced, dynamic, team-oriented work environment.
• 100% employer-paid benefits after 3 months.
• Group RRSP with employer contributions.
• Competitive salary.

This is a full-time, permanent, on-site position. If you are passionate about transportation logistics and are looking to grow in a professional, dynamic, and challenging environment,
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XTL is committed to employment equity and promotes diversity in the workplace. All applications are considered fairly, without regard to gender, ethnic origin, visible minority status, Indigenous identity, or disability. We encourage all qualified individuals to apply. The masculine form is used solely for ease of reading.

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