Bilingual Customer Engagement & Outreach Specialist

Chubb Ltd.; Markham; On-site; CAD 40,000 - 55,000; Full time

Job summary

Chubb External in Markham, Ontario, is seeking a Bilingual Customer Outreach Specialist to strengthen relationships and loyalty through proactive outreach and service excellence. You will handle cancellations and past-due accounts, assist with payments, answer service inquiries, and look for cross-sell opportunities while delivering a positive customer experience.

Fluency in English and French is a plus, and the role offers growth potential within a dynamic back-office team.

Responsibilities

• Handle incoming cancellation calls and perform outbound call activities for past due policies.
• Handle direct returning incoming calls as a result of outbound activities.
• Follow up on customer issues regarding claims, billing or other service concerns.
• Assist customers in redrafting payments to existing accounts, set up new account information, or collect needed premium via credit card.
• Cross sell over the phone.
• Process routine requests for service items.

Job description

Chubb External in Markham, Ontario, is seeking a Bilingual Customer Outreach Specialist to strengthen relationships and loyalty through proactive outreach and service excellence. You will handle cancellations and past-due accounts, assist with payments, answer service inquiries, and look for cross-sell opportunities while delivering a positive customer experience.

Fluency in English and French is a plus, and the role offers growth potential within a dynamic back-office team.