Bilingual Customer Management Coordinator

Wurth Canada Limited; Guelph; Remote; CAD 40,000 - 70,000; Full time

Job summary

An established industry player is seeking a Bilingual Customer Management Coordinator to enhance customer service and sales support. This remote role offers a dynamic environment where you’ll process applications, support sales representatives, and maintain customer data accuracy. You will be part of a culture that values empowerment and professional growth, with ample opportunities for development and collaboration. Enjoy a flexible work schedule, competitive compensation, and a supportive management team that encourages continuous improvement. If you are passionate about customer service and thrive in a fast-paced setting, this is the perfect opportunity for you to make a meaningful impact.

Benefits

Group Benefits Program (Health, Dental, Life)

Pension Plan

3 Weeks Paid Vacation

5 Paid Sick Days

Corporate Recognition Platform

Flexible Work Hours

Onsite Gym

Unlimited Coffee/Tea

Outdoor Patio in Summer

6-Month Mentoring Program

Qualifications

• Fully bilingual in French and English is required.
• 1-3 years of experience in customer service or sales support is an asset.

Responsibilities

• Process customer applications and provide eShop account support.
• Maintain positive relationships with sales management and sales force.
• Generate and evaluate reports associated with customer development.

Skills

Bilingual (French/English)

Customer Service

Sales Support

Communication Skills

Time Management

Cross-Functional Collaboration

Education

College or University Education in Business

Tools

MS Office

Microsoft Dynamics

SAP

Job description

Bilingual Customer Management Coordinator

Wurth Canada is a high-performance organization that is built on humanistic values - achievement, trust, respect, integrity, accountability, and affiliation. We promote a strong culture that possesses authenticity and encourages crucial conversations and boldness. If you are looking for the opportunity to make a real impact, be part of a growing organization and grow personally and professionally, you have a future at Wurth!

If you want to make a difference and energize your career, Wurth Canada has a great opportunity for you. We are looking for a Bilingual Customer Management Coordinator with prior experience in customer management or sales support.

This is a remote role.

Our employees enjoy:

1. A culture of empowerment and trust that puts a focus on professional development and coaching from a supportive management team.
2. A Monday to Friday opportunity that values work/life balance integration, providing flexibility within the day-to-day role.
3. Strong compensation (salary and bonus).
4. Group Benefits Program (Health, dental, life, EAP, etc.) and Pension Plan.
5. 3 weeks paid vacation and 5 paid sick days. Company-wide vacation time at end of the year.
6. A solid onboarding plan with a 6-month mentoring program for new employees.
7. A corporate recognition platform that promotes appreciation and collaboration providing both intrinsic recognition and monetary rewards.
8. An open-door environment that promotes close collaboration within all levels of the organization.
9. Continued professional development within a privately owned global company that offers both stability and growth opportunities.
10. Work From Home hybrid option, yet an office (Guelph, ON) that offers an onsite gym, unlimited coffee/tea, and an outdoor patio in the summer.

Reporting to the Manager of Customer Management and Sales Applications, you will be responsible for:

1. Process customer applications, eShop registrations, and account changes within 12 hours.
2. Provide eShop account support to sales representatives and customers.
3. Support and collaborate with sales representatives and internal departments via phone, email, and Microsoft Teams.
4. Verify and modify customer data to ensure database is accurate and up to date.
5. Maintain a positive and effective relationship with the sales management and sales force.
6. Process account closures and inter-channel transfer approvals.
7. Perform check-in and check-up talks.
8. Generate, maintain, and evaluate reports and procedures associated with customer development.
9. Identify and distribute customer leads for sales force by utilizing industry database and business directories.
10. Prepare in-depth analysis regarding New, Reactivated, Lost, Active, and Alarm Customers, and their development trends.
11. Complete project assignments including internal and external correspondence.
12. Complete monthly customer compliance screening.

What YOU will bring to this role:

1. Fully bilingual (French/English) is required - verbal and written.
2. College or University Education in business or a related field.
3. 1-3 years of experience in a customer service or sales support role an asset.
4. Proficient in MS Office applications (intermediate level for excel).
5. Experience working directly with ERPs ideally Microsoft Dynamics or SAP is an asset.
6. Self-starter who can perform in a fast-paced and dynamic environment.
7. Effective in managing priorities and working time.
8. Strong cross-functional collaborator who can create authentic relationships with colleagues.
9. Good communication skills with the ability to work effectively with all levels of an organization, both internally and externally.
10. Keen self-awareness and alignment with a workplace culture that is built on humanistic values and continuous improvement.
11. Adept and interested in understanding business needs and working to achieve the company’s vision and goals.
12. Ability to work flexible hours as needed.

Our parent company, the Würth Group is a family-owned globally operating sales organization with over 87,000 employees in 80 countries. Our Wurth sales team caters to clients from a range of different industries such as Automotive - dealerships, garages, and body shops, Cargo – heavy-duty equipment (farming/agriculture, trucking, construction leasing) municipalities, Metal – fabrication, welding, HVAC/plumbing, manufacturing, etc., Construction – General Contractors, and On-Site.

Würth Canada is an equal employer and encourages/promotes a diverse workforce. All applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, family status, national origin, or disability status. Please contact a member of the HR team if accommodation is required during any point of the recruitment process.

We encourage you to apply even if you do not meet all requirements. Wurth Canada is looking for individuals that are driven to grow themselves and we provide the necessary training to be successful within the industry. We value career development and growth. However, a strong cultural fit is necessary!