Bilingual Customer Management Coordinator

Wurth Canada; Ontario; Remote; CAD 40,000 - 70,000; Full time

Job summary

An established industry player is seeking a Bilingual Customer Management Coordinator to join their dynamic team. In this remote role, you will play a crucial part in supporting customer applications and maintaining positive relationships with sales teams. The company fosters a culture of empowerment and professional growth, offering competitive compensation, a flexible work schedule, and comprehensive benefits. With a commitment to diversity and continuous improvement, this organization values driven individuals ready to make a real impact. If you are self-motivated and adaptable, this is the perfect opportunity for you.

Benefits

Group Benefits (health, dental, life, EAP)

Pension Plan

3 weeks paid vacation

5 paid sick days

Comprehensive onboarding

6-month mentoring program

Recognition platform

Work From Home hybrid option

Onsite gym

Unlimited coffee/tea

Qualifications

• 1-3 years experience in customer service or sales support preferred.
• Strong data management skills and proficiency in MS Office.

Responsibilities

• Process customer applications and account changes within 12 hours.
• Collaborate with sales and internal teams via phone and email.
• Generate and evaluate reports related to customer development.

Skills

Bilingual (French/English)

Customer Service

Sales Support

Data Management

Time Management

Effective Communication

Education

College or University Education in Business

Tools

MS Office

Microsoft Dynamics

SAP

Job description

Bilingual Customer Management Coordinator

Join to apply for the Bilingual Customer Management Coordinator role at Wurth Canada.

Wurth Canada is a high-performance organization built on humanistic values such as achievement, trust, respect, integrity, accountability, and affiliation. We foster a culture of authenticity, encouraging crucial conversations and boldness. If you seek to make a real impact, grow personally and professionally, and be part of a growing organization, Wurth is the place for you.

We are looking for a Bilingual Customer Management Coordinator with experience in customer management or sales support. This is a remote role.

Our Employees Enjoy

• A culture of empowerment and trust focusing on professional development and coaching from supportive management.
• A Monday to Friday schedule that values work/life balance with flexibility.
• Competitive compensation (salary and bonus).
• Group Benefits (health, dental, life, EAP, etc.) and Pension Plan.
• 3 weeks paid vacation and 5 paid sick days, with company-wide vacation at year's end.
• A comprehensive onboarding and 6-month mentoring program.
• A recognition platform promoting appreciation and collaboration with intrinsic and monetary rewards.
• An open-door environment fostering collaboration across all levels.
• Opportunities for continued professional growth within a stable, global company.
• Work From Home hybrid option, with an office in Guelph, ON, featuring an onsite gym, unlimited coffee/tea, and an outdoor patio in summer.

Responsibilities

• Process customer applications, eShop registrations, and account changes within 12 hours.
• Support eShop accounts for sales reps and customers.
• Collaborate with sales and internal teams via phone, email, and Microsoft Teams.
• Verify and update customer data to ensure accuracy.
• Maintain positive relationships with sales management and teams.
• Handle account closures and transfer approvals.
• Conduct check-in and check-up calls.
• Generate and evaluate reports related to customer development.
• Identify and distribute leads using industry databases and directories.
• Analyze trends among different customer segments.
• Complete project tasks, including correspondence.
• Perform monthly customer compliance screenings.

Requirements

• Fully bilingual (French/English), verbal and written.
• College or university education in business or related field.
• 1-3 years in customer service or sales support preferred.
• Proficient in MS Office (intermediate Excel skills).
• Experience with ERPs like Microsoft Dynamics or SAP is an asset.
• Strong data management skills.
• Self-motivated and adaptable to fast-paced environments.
• Excellent prioritization and time management skills.
• Effective communicator at all organizational levels.
• Aligned with humanistic values and continuous improvement.
• Business-oriented with a focus on achieving company goals.
• Flexible availability as needed.

Our parent company, the Würth Group, is a family-owned global sales organization with over 87,000 employees across 80 countries. We serve diverse industries including automotive, cargo, metal fabrication, construction, and more.

Würth Canada is committed to diversity and equal opportunity. All applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, family status, national origin, or disability. Accommodations are available upon request.

We encourage applications even if you do not meet all requirements. We value driven individuals and provide training for success. A strong cultural fit is essential.