Bilingual Customer Care Specialist – Installations

Leon's Furniture; Edmonton; On-site; CAD 35,000 - 48,000; Full time

Job summary

Trans Global Service is actively expanding its customer service team for TGS Installations in Edmonton. You will provide courteous, prompt support to customers over the phone with first contact resolution and explain installation processes.

Applicants should have call centre or customer service experience, be bilingual English/French (an asset), possess strong data entry and keyboarding skills, and work well under minimal supervision. Join a team dedicated to service excellence.

Qualifications

• Experience in a call centre or customer service environment.
• Bilingual English and French is an asset.
• Excellent data entry and keyboarding skills.
• Strong attention to detail and organizational abilities.
• Ability to work with minimal supervision.

Responsibilities

• Provide courteous, prompt, and professional service to customers over the phone with first contact resolution.
• Work with peers and management to address customer concerns efficiently.
• Follow up with customers to identify and support their needs.
• Offer value-added solutions and promote customer loyalty through exceptional support.
• Provide best-class service on appliance installation and assembly service.
• Explain installation processes to retailers and customers.
• Correspond with retailers and customers verbally and electronically.
• Maintain up-to-date knowledge of policies, procedures, and products.
• Process routine clerical transactions between calls.
• Communicate with TGS' network of service providers.

Tools

Microsoft Office

Excel

Word

Outlook

Teams

Job description

Trans Global Service is actively expanding its customer service team for TGS Installations in Edmonton. You will provide courteous, prompt support to customers over the phone with first contact resolution and explain installation processes.

Applicants should have call centre or customer service experience, be bilingual English/French (an asset), possess strong data entry and keyboarding skills, and work well under minimal supervision. Join a team dedicated to service excellence.