Group Benefits Administrator - Bilingual (FR/EN) Growth

First Canadian Insurance Corporation; Edmonton; On-site; CAD 42,000 - 52,000; Full time

Job summary

First Canadian Group Benefits in Edmonton is seeking a capable administrator to join our growing national team. You will support the conversion and transition of groups and members to the new administration platform, and coordinate with internal sales on new implementations.

This role emphasizes strong customer service, fluent English and French, and collaboration with leaders to improve processes and the user experience.

Qualifications

• Bachelor’s degree in Business Administration or equivalent experience.
• 0–2 years in Group Benefits administration or related field required.
• Proficiency with software and technology platforms.
• Intermediate MS Office skills (Word/Excel) including spreadsheets and databases.
• Strong customer service skills with professional client interactions.
• Fluent in French and English with strong written and verbal communication.
• Criminal and education background checks and employer references required.

Responsibilities

• Assist the Manager, Group Administration with the conversion and transition of groups and members from current administration platform to new platform.
• Work closely with the internal sales team and clients on new implementations, including coordination and setup of group benefit plans.
• Effectively uses a CRM to track and respond to inquiries from plan administrators and clients within service standards.
• Investigate, research and resolve client issues, ensuring timely and accurate solutions.
• Provide feedback to Business Analysts on UX and system features.
• Suggest improvements to processes and contribute to policy development.
• Other duties as assigned.

Skills

Customer service

Bilingual English/French

Communication

Education

Bachelor’s degree in Business Administration

Tools

Microsoft Office (Word/Excel)

Job description

First Canadian Group Benefits in Edmonton is seeking a capable administrator to join our growing national team. You will support the conversion and transition of groups and members to the new administration platform, and coordinate with internal sales on new implementations.

This role emphasizes strong customer service, fluent English and French, and collaboration with leaders to improve processes and the user experience.