Bilingual Customer Care Representative - Saint Laurent, Quebec (On-site)

Victaulic; Montreal; On-site; CAD 50,000 - 65,000; Full time

Job summary

A global leader in pipe joining solutions is seeking a Bilingual Customer Care Representative in Saint-Laurent, Quebec. This role involves assisting technical customers with orders via phone and email while providing first-line support for the external sales team. Candidates should have 3-5 years of experience in customer relations, exceptional communication skills, and familiarity with MS Office and AS400/BPCS systems. Competitive salary offered between CAD 50,000 and 65,000.

Qualifications

• 3-5 years of experience in customer relations, preferably with technical products.
• Exceptional verbal and written communication skills.
• Ability to meet deadlines, prioritize, and multi-task in a demanding environment.

Responsibilities

• Process customer orders on web-based systems and BPCS (AS400).
• Respond to internal and external customer inquiries in a timely manner.
• Expedite and source product to ensure customer requirements are met.

Skills

Customer relationship management

Communication skills

Multi-tasking

Interpersonal skills

Problem solving

Education

University degree or college diploma

Tools

MS Office

AS400/BPCS systems

Job description

Overview

Job Title: Bilingual Customer Care Representative – Saint-Laurent, Quebec (On-Site)

Location: Saint-Laurent, Québec (On-Site)

Victaulic, founded in 1919, revolutionized pipe assembly with the invention of the Victory Joint. Today, it is a global leader in grooved mechanical pipe joining and flow control solutions, with operations in 140+ countries and a broad product and service offering. For more information, visit www.victaulic.com.

Sommaire du poste

En travaillant avec une clientèle technique, vous assisterez les clients dans la commande et la réception de nos produits par communication téléphonique et courriel. Vous traiterez les commandes, soumissions et demandes générales en utilisant un système AS400 et des applications web, tout en fournissant une assistance de première ligne à notre équipe de ventes externes.

Votre rôle implique la coordination du flux de matériaux entre les partenaires de chaîne d'approvisionnement et de distribution et l'assistance dans l'exécution de projets d'envergure. Ce poste exige de solides compétences en service à la clientèle, une connaissance des principes de pipeline, et la capacité de travailler dans un environnement exigeant à rythme rapide avec une excellente attention aux détails et des compétences organisationnelles.

Responsibilities

• Process customer orders on web-based systems and BPCS (AS400)
• Respond to internal and external customer inquiries in a timely manner
• Expedite and source product to ensure customer requirements are met
• Provide exceptional customer service in a fast-paced environment
• Collaborate with internal departments and supply chain partners to facilitate customer needs
• Assist with stock checks, pricing requests, and quotations
• Support the execution and coordination of large-scale projects

Qualifications

• 3–5 years of experience in customer relations, preferably with technical products
• Exceptional verbal and written communication skills
• Ability to meet deadlines, prioritize, and multi-task in a demanding environment
• Proven interpersonal skills and ability to build customer relationships
• High emotional intelligence and professional integrity
• Team player who can also work independently with minimal supervision
• Decision-making, problem-solving, and creative thinking abilities
• Familiarity with MS Office and AS400/BPCS systems (preferred)
• Knowledge of basic pipeline principles (an asset)
• University degree or college diploma preferred

Salary

Salary: 50 – 65k

Equal Opportunity and Accommodations

Victaulic is proud to be an Equal Opportunity Employer, welcoming applicants without discrimination based on age, race, color, national origin, citizenship, religion, creed, gender, sexual orientation, marital status, disability, veteran status, or any other protected status. We provide accommodations on request for candidates participating in the selection process. If you require an accommodation, please contact us at [email protected] and we will work with you to meet your needs.

Victaulic is committed to providing equitable opportunities to all applicants and welcomes applications from all qualified persons. If you require accommodations, please notify us and we will work with you to meet your needs.